Customer brought in computer - an HP Vista Premium machine, complaining of not being able to get on the internet and it running slow. The network icon in the system tray had a warning message:"Connection Status unknown. The dependency service or group failed to start." Ran Emsisoft rescue and superantispware portable, both with up-to-date definitions and found numerous infections. Customer had Norton Internet Security installed, but I decided to run AVG rescue overnight. AVG was able to get definitions, showing that it was not a physical problem. AVG found three trojans, but cleaning them did not solve problem.
Researched warning message on the web and followed advice from
and did a SFC scan and the Netsh winsock reset and the netsh int ip reset. After Reboot, the error changed - Now I get that I am not connected to any network and when I try to connect, it says windows cannot find any networks. I then downloaded and ran Malwarebytes. 16 Infections, but no luck with the problem.
Looking for Netwrok computers, it does find the router, another computer and the networked printer.
1: Network Connections in services is started
2: AV and Spyware can update their definitions
3: I can Ping
4: I can traceroute
I tried a wireless and another wired card with no luck
It is the end of the day for me and I am heading home, so don't expect an instant repply. I will view answers tomorrow morning. Thanks