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Blue screen of death - Windows Vista

currentdb
currentdb asked
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Dear Experts,

I'm having this blue screen of death in Win Vista and it continues for three months in a row.

Usually it happens at various times. When I open my computer and I enter my Vista password, sometimes the blue screen appears. On other times, it just happens when I close certain programs. And lastly, it also happens when I shut down my computer (it appears when windows shows the ''shutting down'' logo).

I did a memory test and it just ran fine, but I have no idea if it collected any data so I can post it back here.

What I can do to solve this problem ?

Thank you for any hlp you can provide.

currentdb
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anyoneisSoftware Developer
Top Expert 2006

Commented:
BSOD can be a bear to debug. You need to run a full set of diagnostics.
If nothing shows up, do a bare metal installation - starting over.
It is likely that some driver or buggy software has gotten involved in your system.
For a better answer, provide more detail on your system's age, make, model, etc.

David
Aaron TomoskyDirector, SD-WAN Solutions

Commented:
What is the error on the bsod?
Robert RComputer Service Technician

Commented:
Have you run a diagnostics on the hard drive? It is difficult to know if this is caused by a software or hardware problem. I assume this is a desktop, I would open up the case and see if there is a lot of dust accumulated inside the case it may be over heating, If you have a some compressed air to blow it out this may help. You can download a copy of the Ultimate boot disc to run hardware diagnostics on your computer. If the system does not freeze up or have problems running off the cd (the cd does not depend on windows to run), then you will know the problem lies in the vista operating system. I would then try running an operating system repair on your vista operating system.
Robert RComputer Service Technician

Commented:
You can download a copy of the ultimate boot disk to test your system from: www.ultimatebootcd.com
check the Hard drive ribbon cable or replace it. because of few loose contact its hapening
Browse to your Windows\Minidumps folder. Post The Last 5 Recent Minidumps here for analysing.
Sean ScissorsProgram Analyst II

Commented:
Hi @currentdb  

When getting a bluescreen the best thing to do is write down the code as it is very vital information that can help to solve the issue. However, I know lots of times it goes to the BSOD and then instantly restarts or even worse shuts down. So it's hard to capture the code. Thankfully there are other ways to get the code once the bluescreen has occurred. One of those ways is the following freeware software.

http://www.nirsoft.net/utils/bluescreenview.zip

Nirsoft BluescreenView takes the already created log files within windows and makes it easy to read. Open up Nirsoft and make it as wide as possible being sure to show the driver that caused the issue and the error code. Take a print screen by pressing the "PrintScreen" button on your computer in the top right. It is left of the "Scroll Lock" usually unless it's a laptop. Then paste that image anywhere within something like MS Paint or any image editor. Once you save that image just reply once again with the image attached so we can further diagnose your issue.

Thanks.
Top Expert 2013

Commented:
plse pots the dump file here

Author

Commented:
I'm sorry for my late reply.

anyoneis: I think it's mostly a faulty driver hidden somewhere, but I have to find it

aarontomosky: Here's the error: Technical information STOP 0X0000008E (0XC0000005, 0X9A1EF51C, 0X81399BEC, 0X00000000). I have to copy the entire screen next time the BSOD appears again

web_tracker: I have a Dell desktop and so far I've already run a hard disk utility that comes with this desktop. Finally, looks like the hard drive runs just fine and there is no any dust inside the case. I clean my desktop every 1-2 months, so there is no dust. I think it may come from some software or driver. As I have many software on this desktop, it's not easy to find out which one causes this bsod. I have to download the utility you suggested and see if it can show any errors somewhere.

pravin_abhal: hard drive cable was checked already and it looks fine.

expelled_4: I went to Windows/Minidupm and as you said, there are several minidumps in this folder, but I was not able to open any of them via TextEdit or any other text editor as the ''access denied'' message appeared. I have full admin rights as it's my own desktop at home for personal use. I better post these files in a zip format here (if it works).

Scissors85: thank you for your advice. I will install this freeware and wait for next time when bsod appears again. I have no idea if it will work for sure of if I can capture the screen, but if I can't, I can still take a picture of the screen via my iphone and post it back here.

To all experts, you can find attached 5 recent minidumps files. I hope one of you can open them for analysis because I can't open any of them. In the Windows Vista security folders, I have full permission to open any file either hidden or locked, but frankly, it's the first time Windows denies me the right to open such file.

Dump.zip

Author

Commented:
I was able to use bluescreenview and it showed a total of 19 crashes, but there are many files selected, so I saved the last 7 dumps since December 4th to now. I hope that's enough, but let me know if you want to check the other dump files as far as Sept 9, 2011.

Thank you in advance for your help.

currentdb
dump-working.zip
Top Expert 2013

Commented:
that is not what i asked  - i want the minidump file from windows\minidumps - recent ones

Commented:
did you check the memory? remove them and insert in other slot,
try removing the temporal files with ccleaner and fix the registry
remove the drivers and search for updated version (the Audio and Video are the most problematics)
have problems in safe mode?

Author

Commented:
nobus: look at post ID:37256610 cause I posted 5 recent minidump files and as I mentioned, I was not able to open them. If you look at post ID:37256713, you can open them. The recent one is dump2.txt

sakuze: I checked the memory, removed and inserted them in other slot. but no difference. I always remove temporary files with ccleaner once every week. By fixing the registry, what do you mean ?
About the drivers, which ones I have to remove? The last one I removed & updated was the driver for my Logitech webcam, but how come when you solve one driver, something else does not work the correct way ?
As for safe mode, there is where I do most maintenance & repair & fixes. The BSOD seems not to appear in safe mode...so I am clueless about what drivers to fix. When I ran bluescreenview, it also identified a crash in my Kaspersky anti-virus, so I'm kind of perplexed because I updated it recently (about 3 weeks ago).
Top Expert 2013

Commented:
these are NOY minidumps - only txt files from bluescreenview
they do not have the needed info
Sean ScissorsProgram Analyst II

Commented:
I attached an image within bluescreenview of the 5 dumps @currentDB posted. It looks as if the main issue is a recurring issue with the hal.dll. That is associated with hardware. Looking around it seems it could be as simple as trying some of the following steps...

http://msdn.microsoft.com/en-us/library/ff557203%28v=vs.85%29.aspx

In other words, it looks like it could be outdated drivers or possibly faulty hardware. Does the BSOD happen randomly or maybe at around the same time when playing a game or something?

Thanks.
currentDB-BSOD-minidumps.jpg

Author

Commented:
Hi Scissors85,

How I can solve the problem with the hal.dll file? I took a look on the link you posted, but it only says to check for drivers and do an update, but what drivers exactly?

The BSOD can occur every day or just randomly. By example, the BSOD stopped to appear for the last 2 days. Usually BSOD happens when I do video conferencing. Sometimes it happens during the video conferencing and sometime, just minutes after the video conferencing ended. When I do not have video conferencing in progress, is still happen when I open Firefox or even when I watch a movie via the BS Player Pro software. I re checked for all drivers and everything seems to be up to date, so I don&t know what I'm missing :(
Sean ScissorsProgram Analyst II

Commented:
@currentdb It might not just be drivers could be faulty hardware too. Did you recently change any of your computer hardware? If not, how old is the computer?  And your saying it happens during video conferencing so I am thinking it may be your gfx card. Which if it's just built into the MOBO that's a bad thing if it is your graphics. Honestly at this point we have narrowed it down to being related to hardware in some way and over the internet it's difficult to diagnose hardware. Just not very practical. I would start though by reinstalling your graphics drivers. Could be a corrupt driver.
Commented:
currentdb:

the CCleaner have the option to scan for issues in the registry,
and if the The BSOD not appear in safe mode then maybe its related with the video driver
did you try to remove the webcam?

but how come when you solve one driver, something else does not work the correct way ?
i know, but it posible

Top Expert 2013

Commented:
may i ask why you refuse to post the minidumps?

Author

Commented:
Scissors85: I haven't changed any of my computer hardware in ages and my computer is almost 4 years old. It's a Dell Dimension DXP061 running on Windows Vista SP2 (32 bit of course). Yes it happens not only during video conferencing, but also when I'm just surfing the net in Firefox or Explorer and I also mentioned that the BSOd happens before I have time to enter my Win password. I've attached a new minidump as of today at 8:20PM EDT. These crashes began on Sept 9th, but I'm not sure it would be because of something related to the graphics card. In August of this year I began to do a lot of videoconferencing and I did not experience any issues or crashes, so I think it's something else. The graphics card is built into the mobo,  so the driver is still the same. I tried to find a new one, but there is no new one as of now.
I can understand it may be difficult to diagnose hardware over the internet, but it can be done if all these problems are software related. Maybe if you have time, you can connect to my computer and check what could really cause these crashes. It might be a good idea, but it also depends if you have free time on your side.

sazuke: I'll have to run CCleaner and add a check to scan for issues in the registry. As for the webcam, yes I removed it, removed the webcam driver, re-installed it and just as I told to Scissors85, a new crash happened before I can enter my Win password.

nobus: why you don't believe me when I mentioned that all minidums are already up there in the post I've mentioned and in a ZIP file ? Is that not enough?
Dec9minidump.txt
Top Expert 2013

Commented:
as i said above : these are NOT minidumps - only txtfiles (2kb) minidumps are 64 k and contain MUCH more info
why don't you go looking for them where they are? (i posted that also)
if you don't provide the info i ask for, i simply cannot help
The Minidumps that were posted on ID:37256610 seem to point to a Hardware fault.
Please download Memtest 86 from www.memtest.org and follow the instructions to Burn it to a CD.
Please boot from the CD and let Memtest run for more than 3 passes.
Please post the results back here

Author

Commented:
Sorry for coming back so late. Most solutions worked, but still from time to time the BSOD appears, but less frenquently.