drivenit
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Exchange Active sync and Android Galaxy SII
Hello All
I've been pulling my hair out over this for a couple weeks. I have a client who is using a Galaxy S2 on ATT network. He can connect to the exchange server using Exchange sync Via HTTPS. but only get's some of his mail. He has a couple rules that change where mail arrives if sent to different domains within Outlook. I have other users that have rules but no one has the trouble this user has. The other thing is if I set him up in my phone It works great. I’m on Verizon and am using an htc phone. I know he’s syncing on this phone because he gets calendar and contacts when connected. Anyway I’m running out of ideas so I’m throwing it out here in hopes for some brilliant advice.
Thanks in advance
I've been pulling my hair out over this for a couple weeks. I have a client who is using a Galaxy S2 on ATT network. He can connect to the exchange server using Exchange sync Via HTTPS. but only get's some of his mail. He has a couple rules that change where mail arrives if sent to different domains within Outlook. I have other users that have rules but no one has the trouble this user has. The other thing is if I set him up in my phone It works great. I’m on Verizon and am using an htc phone. I know he’s syncing on this phone because he gets calendar and contacts when connected. Anyway I’m running out of ideas so I’m throwing it out here in hopes for some brilliant advice.
Thanks in advance
Bawer
if you provide a little more information on this. Has he configured it in his email application or he is using it through web page. Which protocols is he using to sync if in email application.
ASKER
He is using https with the exchange sync that comes with the android OS.
You say that he has rules, do the rules move the mails to certain folders in his mailbox? and if so , are these folders created on this exchange server or are they inhereted from some other server/mailbox?
i've seen problems when folders aren't created on the server but on a previous one (exchange/kerio/whatever)
i've seen problems when folders aren't created on the server but on a previous one (exchange/kerio/whatever)
"He can connect to the exchange server using Exchange sync Via HTTPS"
whts the error message you get? msg while configuring the account or when you try to access the "Mail" on S2.
whts the error message you get? msg while configuring the account or when you try to access the "Mail" on S2.
ASKER
Setasoujiro - yes his rules were created before we migrated to this exchange server. Do you think recreating the rules would help?
Wasim - he does not have issues connecting to exchange, That is the weird thing he get's connected and can see his Calendaring and Contacts
Wasim - he does not have issues connecting to exchange, That is the weird thing he get's connected and can see his Calendaring and Contacts
OK, got it
Did you check the number of days to sync?
You can find it under "Settings/Period to Sync"
Hope this will solve ur issue.
Did you check the number of days to sync?
You can find it under "Settings/Period to Sync"
Hope this will solve ur issue.
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ASKER
resetting phone was last resort but i should of done it first. It was a brand new phone so there was nothing on it to have to backup.