the same email goes into my inbox as well as my junk items

hi, i have a user who is getting the same email sent to her, that goes into the inbox and junk items, in other words she gets 2 copies.
I've added the emails to the safe senders list and it still happens.

it happens with internal and external email.

we are running outlook 2010 and exchange 2007
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total123Asked:
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JohnBusiness Consultant (Owner)Commented:
Check to see if the user has rules in place that may be doing this. Remove any suspect rules (or even all rule temporarily). ... Thinkpads_User

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JohnBusiness Consultant (Owner)Commented:
Thank you, and I was happy to help. .... Thinkpads_User
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