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the same email goes into my inbox as well as my junk items

total123
total123 asked
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hi, i have a user who is getting the same email sent to her, that goes into the inbox and junk items, in other words she gets 2 copies.
I've added the emails to the safe senders list and it still happens.

it happens with internal and external email.

we are running outlook 2010 and exchange 2007
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Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Check to see if the user has rules in place that may be doing this. Remove any suspect rules (or even all rule temporarily). ... Thinkpads_User
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thank you, and I was happy to help. .... Thinkpads_User