We help IT Professionals succeed at work.

Windows 7 Pro 64 Bit Does Not Restart

My computer now will not restart after telling it to.  In order to start it again I need to shut the power off and then hit the restart button.  How do I get it to start after I choose the restart option as this behavior is not what I am used to.   AMD 1090 16MB Ripjaw 3 WD HD
Comment
Watch Question

JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
It would appear it is not shutting down cleanly.

1. Open cmd.exe with Run as Adminstrator, run SFC /SCANNOW , allow to complete and restart. If it says it had errors it could not correct, run it again.

2. Look closely at a shut down. Is there a black screen saying something needs to close?  See if you can determine what is failing to shut down.

3. Run msconfig32 and see if there are startup items you could remove temporarily while troublehshooting.

4. Temporarily disable your antivirus to see if that is the culprit.

5. Make sure all updates to Windows are complete so it does not get hung up trying to do updates while shutting down.

... Thinkpads_User

Commented:
Does it work if you manually give it a shutdown command?


Go to a CMD prompt and type:  shutdown -r -t 1 -f

Most Valuable Expert 2011
Top Expert 2011

Commented:
Look in your Event Logs (Application I believe) for any entries form the source "USER32", to see if you are getting  any errors similar to "A request to restart was denied by .....".... Might look for any Winlogon sources as well....

This can be reached by Start>Eventvwr.msc>Windows Logs

Author

Commented:
John, I am in the Event Viewer but I do not know where to go from there,..  I looked under window logs Application and it shows number of events  39,817  but I do not know here to find information you want.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
4ubest - Also please answer / respond to the questions in the first post here. Thanks. .... Thinkpads_User
Most Valuable Expert 2011
Top Expert 2011

Commented:
Hit the top of the column to sort by the "Source" of the errors. Then you can look alphabetically for the sources mentioned above......

                                                                                              Click the word "SOURCE" to sort......

Author

Commented:
thinkpad.. Windows found corrupt files but was unable to fix.  this happened the second time as well. All windows updates are complete

no black screen,,,AV is  MSE

Johnb6767   I cannot find items regarding startup in the application section of Event Viewer so I am obviously not looking in right place and the image above is too small for me to see.  I have many errors on the Event viewer  Windows Log  System..  Source  DistributedCOM  parameter NT Authority

Distinguished Expert 2019

Commented:
>>  Windows found corrupt files but was unable to fix  <<  try a repair install   http://www.michaelstevenstech.com/XPrepairinstall.htm            Repair install  XP

Author

Commented:
Nobus,, I have windows 7 Pro 64 Bit  
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
What happens when you do a Start -> Shutdown (not restart)?  What behaviour occurs?

... Thinkpads_User
Distinguished Expert 2019

Commented:
use this then :    http://www.sevenforums.com/tutorials/681-startup-repair.html            repair windows 7

Author

Commented:
thinkpad...  it shuts down and then tries to restart but seems not to have the power to kick the drives into reboot as the monitor says  HDMI Digital Analog HDMI Dig, Ana  etc etc    i.e, a loop until I shut off the power totally and then turn it on and push the startup button on the computer case.. It then boots normally

Author

Commented:
thinkpad.. sorry I misread and I will try the shutdown first but I do not think there is a problem here as the power goes off usually.  I will try now and report back.
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Check several things:

1. That you do not have a USB key left in the computer preventing proper restart.
2. In your BIOS that wake on LAN and wake on modem ring are disbled. These can cause issues.

.... Thinkpads_User

Author

Commented:
thinkpad... yes it shut down and off normally and by pushing the restart button on computer it booted normally.

Author

Commented:
thinkpad,, I disconnected my USB Keyboard and mouse Key and another USB hub and the computer restarted fine.   I then put back in my wireless USB Logitech Keyboard and Mouse USB and tried to restart the computer and it restarted fine so that may have been the problem... I will try again and report back

Author

Commented:
thinkpad..Computer restarts fine and it appears the USB Cable was going to an Epson inkjet that I was using Wireless as the default and then LAN as the second option so I removed the USB Cable from Computer and Printer and restarts are normal now.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thanks. That looks to be the issue. Thanks for the update. .... Thinkpads_User