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Symantec Endpoint Protection 12.1 Not Installing Correctly

ghost-hunter
ghost-hunter asked
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I just installed Symantec Endpoint Protection 12.1 on a standalone Dell Latitude D620 laptop running Windows XP SP3.  I re-booted the computer and opened SEP.  It appears the install was successful since it states my computer is protected and no problems are detected.  However, "Scan for threats" is grayed out and none of the Symantec Security components (Antivirus and Antispyware, Network threat, and Proactive threat protection) are displayed.  Any suggestions on what I need to do to fix this problem?
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Based on my experience with SEP V11, I would:

1. Restart again and wait for 30 minutes. Does it update and show you everything?

2. After number 1, run Live Update (left hand menu pick) manually and check.

3. Then, if this does not work, uninstall SEP completely, restart and re-install. Make sure when you re-install you pick Unmanaged Mode (as this is a standalone computer).

.... Thinkpads_User
Ensure unmanged mode is selected. Otherwise all these options are designed to be manged form the SEP Management Console on a server

Author

Commented:
I have uninstalled and re-installed SEP as an unmanaged client and I'm still experiencing the same problem.  I've done this three times now and SEP does not to be installed correctly even though it states the computer is protected.  Is there a way I can verify that the latest anti-virus defs have been installed?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Is this one XP computer? or all XP computers?

Consider downloading SEP V11.07 and trying it. Uninstall V12 first. See if V11.07 works as it is the immediately prior version and is good and well matured in terms of fixes.

Did you run Live Update? and what did it say?  

.... Thinkpads_User

Author

Commented:
This is an XP computer and all the computers I am running are XP.  This computer does not connect to the Internet so there are no Live Updates.  I'll try installing Version 11 and see what happens.
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Thanks. I did not interpret Standalone as Not Connected.

Try again with V12, but this time, connect the XP machine to the Internet before installing. SEP needs internet access.

You can try V11 but may get the same result.

Once you connect up, install and update, you can always disconnect again.

..... Thinkpads_User

Author

Commented:
This computer is not configured to connect to the Internet and I can't change the configuration.  I have SEP installed on several other laptops and I haven't had any problems with the installation.  I'll try installing V11 and see what happens.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Keep us posted. I have put SEP on many, many machines, and the first thing it does is run out to the internet and update itself.

Another thing is that the client machine may be in need of updates it does not have in order to install SEP.

Keep us posted on V11. ... Thinkpads_User
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
ghost-hunter - Did you have a chance to try SEP V11 ?   ... Thinkpads_User

Author

Commented:
I did install 11 and then 12 and everything seems to be working!

Thanks!
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thank you, and thanks for the update. .... Thinkpads_User
I have had the same problem, and reverting to last good version of 11 was my fix as well. SEP can be very fickle.