We help IT Professionals succeed at work.

Contact not Populating in Lync Client

Hello I setup a Lync Server in a lab for testing. I went through the installation process and enabled now 2 user in the Administration console for Lync. I installed them the client and they are signing in correctly, but if i want to add on person to the contact list the 2 new users do not appear. I forced the synchronization but i only see the built-int users like call testing or something.

How can I populate the clients with my new activated contacts I tried the Update-CsAddressBook CMDlet but there are still not there when I am searching. the Lab environment is:

1 DC
1 Lync Server
2 WIndows 7 Clients

Regards
Comment
Watch Question

Hi,

Do you see any Sync errors on the Eventvwr at your Lync Server?

Author

Commented:
I don't see any errors
Lync will not immediately download changes to the Address Book files when first launched, but instead wait for a random interval of time between 1 and 60 minutes. To trigger an immediate download two steps must be taken on the client workstation. The first step only needs to be performed once per workstation, while the second would be done each time a forced update is desired.

First, execute the following command from the Windows Command Prompt run as an administrator (or manually add the GalDownloadInitialDelay registry key). Setting this value to 0 will force Lync to immediately download the address book instead of randomly selecting a time to check the server.
reg add HKLM\Software\Policies\Microsoft\Communicator /v GalDownloadInitialDelay /t REG_DWORD /d 0 /f

Second, exit the Lync client and manually delete the GalContacts.db and GalContacts.db.idx files from the user’s profile directory. If the .db file still exists during startup of the client then Lync may still wait for that random interval between 0 and 60 minutes before checking for changes on the server’s address book files. By deleting the file the Lync client must download an entire new copy, forcing it to pick up any changes.
On Windows XP workstations:
%userprofile%\Local Settings\Application Data\Microsoft\Communicator\sip_<username@domain>\
On Windows Vista or Windows 7 workstations:
%userprofile%\AppData\Local\Microsoft\Communicator\sip_<username@domain>\

Restart the Lync client and search for any of the recently changed information, for example the Telephone Number added to this AD user account now appears for the Lync contact.