Users print from windows XP and Windows 7 laptops. However, although the print job says completed when printing from Windows 7 there is know printouts from the printer. Laptops are in the correct OU etc.

Any ideas appreciated.
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It seems to me that your problem is a Driver problem... i mean if the documents get in queue then its the printer who need to respond not the OS anymore.. so, it has to be something related to driver or misconfiguration from Windows 7.
Can you tell me which printer you are using and the drivers installed .

discoveranotherAuthor Commented:
Print jobs do not actually show in the print queue, Win 7 just shows it as having printed to the printer. The printer is a Konica Minolta C652. I have used appropriate drivers on each laptop running Windows 7 from the Konica website.
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Try this:

Check if the status of print spooler service is started. To do this, follow these steps:
1.       Double-click Services.  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
2.       Right-click the Print Spooler service, and then click Properties.
3.       On the General tab, next to Startup type, make sure that Automatic is selected.
4.       If the service is not already running, under Service status, click Start, and then click OK.  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

discoveranotherAuthor Commented:
I think I may have established the issue. It appears that some users have to input a passcode in the authentication track settings in order to print. Not using the code was obviously not allowing them to print. I now need to contact the manufacturer to establish whether the code can be networked or has to be completely removed, as some users don't want to keep inputting this !!!

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discoveranotherAuthor Commented:
This solved the problem
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