Exporting arabic data to Excel from MS Dynamics GP, result in unreadable characters

I'm using windows 2003 server standard, GP 2010. Trying to export data to excel, which results in unreadable data and characters for the arabic fields.
zeinounAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Maen Abu-TabanjehNetwork Administrator, Network ConsultantCommented:
since am arabic from jordan , i can help you .. lol ,
ok you need to install arabic in windows server , go to control panel -> regional and languages -> languages tab -> tick "install files for complex script and right to left langauges" -> insert windows 2003 server CD , apply , before you restart go to -> advanced -> from language for non-unicode select "Arabic (any country jordan ,KSA ..whatever) -> then reboot.
you can read arabic characters in server , do the same for your PC.
it will be fine , you can read arabic in both side ..
good luck
0
Ingeborg Hawighorst (Microsoft MVP / EE MVE)Microsoft MVP ExcelCommented:
I've requested that this question be closed as follows:

Accepted answer: 500 points for jordannet's comment http:/Q_27482221.html#37249970

for the following reason:

This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0
Maen Abu-TabanjehNetwork Administrator, Network ConsultantCommented:
teylyn:
its the solution for making arabic characters or any characters readable , as i said am arabic and i know how to make other language readable , also as i mentioned we have to set default encoding arabic to allow characters display in correct order
0
Cloud Class® Course: Microsoft Office 2010

This course will introduce you to the interfaces and features of Microsoft Office 2010 Word, Excel, PowerPoint, Outlook, and Access. You will learn about the features that are shared between all products in the Office suite, as well as the new features that are product specific.

zeinounAuthor Commented:
I already did the above. But that didn't work.
I hope we can open this case again, because i didn't find any solution over the net about this issue.

Please note i can write and read arabic normally on the server, but when i export data through MS Dynamics GP, the result of the exported arabic data is unreadable.
0
Maen Abu-TabanjehNetwork Administrator, Network ConsultantCommented:
ok , zeinoun did you set default encoding to arabic???
if this was not work let me know , i will do my bests to help you
0
zeinounAuthor Commented:
Yes sure i did that.
0
Maen Abu-TabanjehNetwork Administrator, Network ConsultantCommented:
can you give me screenshot of the output? i will try to figure it out
0
zeinounAuthor Commented:
attached screenshot
arabic-problem.jpg
0
Maen Abu-TabanjehNetwork Administrator, Network ConsultantCommented:
ok , you said that you have installed arabic keyboard and set default encoding to arabic , now we need to do some test :

1- open excel sheet and switch to arabic keyboard then try to write any arabic characters also do this with word and post screenshot here to test the arabic character set working fine or not , if its in correct format this mean that you have problem with encoding in the code itself

DEFAULT CHARSET=utf8
use UTF8 as default encoding for output it will work fine  ..
0
Maen Abu-TabanjehNetwork Administrator, Network ConsultantCommented:
also extra steps needed go to excel -> options -> advanced -> click on web options -> go to encoding and select arabic .. re open excel again , it will work fine
0
Maen Abu-TabanjehNetwork Administrator, Network ConsultantCommented:
also beside the encoding tab there is tab called font .. choose arabic for character set
0
zeinounAuthor Commented:
The Solution for exporting arabic data through smartlist to excel is the following:
1- Regional Settings should be in arabic
2- In Advanced tab, language for non-unicode should be arabic.
3- In ODBC setting for the GP Dynamics, uncheck "Perform translation for character data".

Please note that these setting are from a Microsoft specialist.

Thank you all for the help.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
zeinounAuthor Commented:
Had to call Microsoft for this issue. This solution is from Microsoft.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Excel

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.