I had this issue with some developers a while back, where their emails went to Outlook’s Junk E-mail folder. Even though it was from an internal email address, Outlook treated it as Internet email because it was just the email address.
So, I told them to try sending with the Mail from: and the FROM: Display Name….
That seemed to work.
Now we have some web app sending emails and it is doing the same – going to Outlook’s Junk E-mail folder.
I would rather try to find a solution on the mailer side, instead of trying to add it to safe senders on all PCs.
I’m trying to gather info so I can tell them exactly what should be happening.
From what I gather; to do this via command line, you do it like the below example. See any issues with that syntax?
(Note: Webapp@ourdomain.com is a valid distribution list address, we 3 dev dudes on it.)
mail from: firstname.lastname@example.org
rcpt to: Joe.user@@ourdomain.com
To: Joe User <email@example.com>
From: Web App <firstname.lastname@example.org>
Subject: Please respond to our survey
Please take a moment to respond to our survey
When it hits Outlook it just displays as shown: Web App <email@example.com>
The properties just show the SMTP properties as if it was internet email.