troubleshooting Question

Outlook Web Access works through browser but not through iPad mail

Avatar of Beamson
Beamson asked on
5 Comments1 Solution902 ViewsLast Modified:
My wife's company has Outlook Web Access set up.
She's trying to configure her iPad's e-mail system to access her mail.
All attempts end with the error mesage "Exchange Account - Unable to verify account information"

Through the Safari web browser on her iPad she can access the browser version of OWA with no problems.

I have an almost identical setup for my company/iPad and mine works fine.  I've been trying to spot any differences which might cause her setup to fail.

If I view the https://mail.hercompany/exchange version of the site, there are a few differences to mine.
1) On her version the screen prompts for Domain\User name (but works fine if I leave the domain name out).
On my version the screen just prompts for User name.

2) On her version, she is forewarned of certificate problems in the browser version, but can easily view/install the certificate.
On mine, the certificate isn't queried.

3) On my version of the certificate, the "Certiificate Path" is the same as the name.
On her version, the certificate path is a public IP address registered to her business - not sure what for but its neither the public address for her works network, nor that for her web site.

Any ideas?

Bruno PACI
IT Consultant

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 5 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 5 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros