Body of email missing


i have a client that accesses his mail through exchange with email
all works 100%.
i have created a second email address called and have set the "send as" and "full access" permissions so that can open the mailbox as a secondary mailbox by adding it in the original mailbox properties.

the mailbox comes up on the clients pc and it receives mail. only problem i'm having is that the body of the email is blank, but the attachments shows and i can open them.

how can i get outlook to display the body of the email.
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What client you are using OS/outlook ver.
Also body of the original mailbox is working alright?

Check by opening OWA.
There is a known issue of email on Outlook 2003 and Exchange 2008 / 2010. This shows up as a blank email.
There are three main ways around this.

1). View in OWA
2). Drag and drop the email to the desktop. It will open normally.
3). Upgrade office or outlook version.

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stevenvanheerdenAuthor Commented:
hi Guys

thanks for your help so far, i will check the outlook version first tomorrow.
this will be the easiest option to start with - i think it might be 2007 office however i will check and let you know.
stevenvanheerdenAuthor Commented:
hi Guys

my client has gone on holiday until after new year.
i will check on this as soon as he is back, but for now i will keep this question open until then...
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