New User Doesn't Show in OAB

I created a new user in Exchange 2010.  The user appears in the GAL when Outlook is running 'live', i.e. not cached Exchange mode, but when viewing the Offline Address Book, the user does not show up.  I changed the OAB Gen logging to expert and no errors appear regarding his name when the OAB is rebuilt.  

In ADSI, I notice his attribute for msExchALObjectVersion is <not set>, where other users have a # listed here.  Outlook users are able to download the latest OAB without any errors.  Checked replication status on the domain controllers, all is sync'd as of a few mins ago and no errors.

I'm stuck -- why isn't the new user showing up in OAB?
LVL 1
NAMEWITHELD12Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Shivkumar SharmaOperations Delivery ManagerCommented:
If the email address in the user object in the AD is different then
the primary address i Exchange 2007 for that user then
the user won't show up in the Offline Address Book.

Not even if you create a new Offline Address Book will it show up. (changed from: No even if you create a new one will it show up.)

This was not an issue with EX003,
so the solution is to change the email address in the AD to the same
as the primary address in EX2007.

This is a bug but I havn't seen Microsoft acknowledge it as one yet...
0
NAMEWITHELD12Author Commented:
I've verified in AD and in the EMC, the email address is the same (also verified in ADSI Edit), firstname.lastname@domain.com
0
NAMEWITHELD12Author Commented:
Just discovered something, the last timestamp of the LZX file in the OAB directory of the CAS server is Oct of this year, so it looks like it's not posting anymore...what could have stopped it from updating? I don't remember any changes occurring that would affect it....
0
Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

Shivkumar SharmaOperations Delivery ManagerCommented:
Was this is Migration? Which server is the OAB generating server?
0
NAMEWITHELD12Author Commented:
The server running the Hub Transport and Mailbox server roles is the generating server.  The distributing server is the server running CAS.
0
Seelan NaidooMicrosoft Systems AdminCommented:
rebuild the address list ands check Event Viewer for Errors..
0
NAMEWITHELD12Author Commented:
The address list is being updated without issue, and the generating server as the latest timestamp on the file, the CAS server that distributes the OAB does not have the latest timestamp.  I think the problem lies in the transmission of the OAB file to the CAS server, but I can't figure out where it is...
0
NAMEWITHELD12Author Commented:
I restarted the Microsoft Exchange File Distribution service on the CAS (distributing) server, and the OAB file in the directory on the CAS updated successfully.  Not sure why this was needed, but it worked.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
NAMEWITHELD12Author Commented:
Found correct service to restart through own research.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.