Windows 7 log on screen says Username locked

A customer called me saying that when she turned her desktop on this morning it says under her log in name "locked". She cant get in the computer. Why would this happen?
Thanks
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bbbb2Asked:
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TCInformation ManagerCommented:
It just means that she did not log off and locked the terminal.   You can have multiple logged on users under Vista and 7.   She just needs to click on her name and then log in.
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bbbb2Author Commented:
The computer was off at the time she called me. She turned it on and it said  Linda Locked.
bbbb2
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CanusRufusCommented:
Computer was off or in stanby/hibernation?
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bbbb2Author Commented:
OFF
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TCInformation ManagerCommented:
Well..the computer does not boot up to locked profiles.   It hibernates or stand-bys to a locked profile.  Most users dont know the difference, so just have her hold the power button down until it clicks and shuts down or pull the power cord.   On reboot it will come up as normal.
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bbbb2Author Commented:
OK I will get back with you with the out come.
Thanks
bbbb2
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bbbb2Author Commented:
I had her turn off the PC and it booted up and then went straight to sleep/hibernation. Any reason as to why its doing that?
Thanks,
bbbb2
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bbbb2Author Commented:
Its been almost 6 hours since mu last question on this problem. Some help would be appreciated.
Thanks,
bbbb2
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CanusRufusCommented:
Check the control panel options for power..

control panel --> Power Options --> click on "Choose what the Power Buttons DO"
and see if it set correctly turn off the PC.
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bbbb2Author Commented:
ok
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bbbb2Author Commented:
Tchase99 was right from the first response. When I went over there, the customers wireless keyboard and mouse was not working. That was the reason she could mot log on. I had to pull out the usb connection from the back of the PC and reconnect the keyboard and mouse to the  wireless infrared connection. I really don't know what to call that connect box. Anyway i was in and out in 15 minutes.
Thanks
bbbb2
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Windows 7

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