Hi all - First - let me say upfront I am not a tech guy - I am a realtor who is suffering with an outlook issue and have no idea where to turn. Here is what is going on:
THE SET UP
- I am currently on Win 7 64 Bit, Outlook 2010 32 Bit and exchange server 2007 through saashost.net - they are of no help and say it is a local issue - it may be?
- I use comcast as my provide and I work out of my home. I have the modem into a router, cat5 run from the router to me (approx. 100 feet - 2 50foot cables that are connected. I have a second router in my office that my desktop connects to via cat 5 - and i have a laptop that has the same set up but can also use wireless.
- Within the past 2 weeks I purchased two new computers - straight out of the box I put outlook 2010 on them and had the issue from day 1
- I had the below issue on my old computer as well - I was hoping when I got a new computer - actually 2 new computers the problem would go away but it hasn't.
- I do not recall when the problem started - it has been months and I thought it was because of my old computer so I never paid much attention to when it started
- Important to note - my wife has the exact same set up in terms of computers, network, provider etc....the only differences between us are: She is new with exchange server and is on 2010 while I am on 2007. She does not have the extra router between her and the main router. Her connection to the main router is 1 cable - mine besides going through a hub is 2 cables joined together
- We both use Microsoft Security Essentials and Microsoft Firewall
- After composing an email and I hit send on the email - please note - not send/receive - just send on the email - outlook - about 20-30% of the time will freeze - the send button is "highlighted" as if it was being clicked on - the stats bar changes to "preparing to send and receive" and nothing.
- After a few seconds "not responding" appears in the top bar of the email - and if I click on the email it turns white - same will happen if I click on outlook - I can move the windows but I can't interact with them. But if it matters "not responding" comes up on its own on the email but will only come up in the main outlook window if I click it. I have attached a screen-cap-1 of that as well and is attached.
- After 10-15 seconds a balloon will appear in the notification area that says "outlook is trying to retrieve data from the Microsoft exchange server" - with the name of the server. - I have a screen cap of that attached - is is screen-cap-2 and is attached.
- From here is takes anywhere from 60-120 seconds for it to resolve itself. And by resolve itself I mean actually send the email and then outlook works properly again.
- During the 1-2 minutes that outlook is frozen I can surf the net just fine - there is no problem with the internet connection.
- Having said the above I also use "synergy foss" - a software version of a KVM switch to share one keyboard and mouse between the desktop and laptop. Under normal circumstances I just move my mouse over in the direction of the laptop and now I control that - during the times when outlook is frozen "syngery foss" does not work either. So internet works fine but that tool does not
THINGS I HAVE TRIED
- Disable all plug in's - right now all plug ins are disabled and I still get the error
- Safe mode - the problem was worse in safe mode - not only did I get that error message when sending email but also when adding a task or calendar item - in fact - it just happened randomly as well - I wasn't using outlook and the balloon popped up it was having trouble connecting
- taking the second router (really a hub) in my office out of play and hooked my main computer directly in
- Laptop on wireless VS cat5 - my wife using wireless and has no issues - I use wireless and i have issues
- Turned cached mode off - made outlook super slow all around
- Got rid of 90% of my outlook file - i did an archive of everything over 3 months old and deleted all empty folders. The size of my box is less then 1GB at this point - it was over 6GB before
- Maybe the most important thing I did was take my laptop to Panera Bread and worked there all day yesterday. I sent 100 emails and 100 emails sent fine - no issues at all. I am no expert but that made me think it has to do with my setup VS her being on exchange 2010 and I am on exchange 2007 - this tells me the computer set up is fine (at least on the laptop) - no issues with the security software / firewall - it points to a network issue I think but I have no clue what I am doing here!
I think that is all - any help or assistance would be really appreciated.