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What is the best desktop sharing service out there right now?

From an IT help desk point of view, what is your favorite flavor of desktop sharing, where an IT help desk agent can take over a users desktop? Cost is not as much of an issue as ease of use.

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AdrienneSperber

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Gary Dewrell

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Frosty555

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ubound

Are you talking about supporting internal computers, or customers thru the internet?

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Nadir ALTINBAS

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sayedmohu

I would go for Team Viewer.
It has desktop sharing, remote, file transfer and VPN.
What more could you ask for something which is free and reliable.
Also you have an option to connect to a remote computer any time without user intervention.

Danny Child

we use Bomgar
www.bomgar.com
- free trial.
It can do both internal and external connections, via going to a secure site, and exchanging a PIN by telephone to prevent security issues around unauthorised remote viewing.

schang626

logmein
teamviewer
realvnc
ultravnc

Nadir ALTINBAS

logmein

teamviewer

realvnc

ultravnc

Gbridge

windows Live SkyDrive

OpenDrive

alexsupertramp

ASKER

sorry for the late response. got pulled out of town. the purpose of this is mostly for "internal" user assistance and training, but the trainer/tech support agent might be across the country. i also want it to be as easy as possible to initiate impromptu sessions.

Nadir ALTINBAS

remote desktop sharing with multi+users

screen stream

screen broadcasting software

and also see at

http://www.mikogo.com

Share your screen with 10 people live over the Web,HTML Viewer; Cross-Platform; 35 Languages;

Profile Manager; Website Integration; Multi-User Whiteboard

thnx everyone

markwaugh365

Team viewer is the best because its free when it comes to personal use, but you will have to buy for business use.

gotomeeting is good, but its not free.

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d4durvesh

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vak73

did you look at zoho meeting?

PeteEngineer

http://www.online-tech-tips.com/cool-websites/5-free-remote-desktop-sharing-and-screen-sharing-solutions/

alexsupertramp

ASKER

i have not looked at zoho meeting. i still have yet to try out many of the options presented here. i did use a trial of logmeinrescue, and it's awesome and exactly what i'm looking for, in that you can just give a luddite user a short url and a 6 digit pin. other options appear to require more installation and hand holding, which is fine for my internal users but not great for desktop sharing on the fly with an external user/client/customer. but logmeinrescue is rather expensive, like $120/month. and aside from the feature previously mentioned, it has many many features that we would never use. this is only to be used by a small group of IT staff, like 2-4.

if you have any thoughts on that, i would appreciate it. and thanks for all the help i've received so far.

alexsupertramp

ASKER

I ended up liking teamviewer for intraoffice sharing and join.me for over the internet sharing.