What is the best desktop sharing service out there right now?

From an IT help desk point of view, what is your favorite flavor of desktop sharing, where an IT help desk agent can take over a users desktop?   Cost is not as much of an issue as ease of use.
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AdrienneSperberTech Support CoordinatorCommented:
join.me and logmein are both really good.

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Gary DewrellSenior Network AdministratorCommented:
We use two products but neither is cheap because they do much more than just desktop sharing.
Microsoft SCCM and the other is the builtin in desktop sharing with our OCS servers.

We have another group that manages customers computers and they use VNC.

I am sure thier are lots of other options. :)
+1 for LogMeIn. Very good product.

The product you will be interested in is LogMeIn Rescue, which is a bit expensive but specifically designed for helpdesk environments as opposed to the free edition which is designed for ad-hoc remote or home use support by a single IT professional.
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Are you talking about supporting internal computers, or customers thru the internet?
Nadir ALTINBASElec.&Elctro.Engr.Commented:
If you mean through internet ,"TeamViewer " is good for remote  controling  and desktop sharing.
I would go for Team Viewer.
It has desktop sharing, remote, file transfer and VPN.
What more could you ask for something which is free and reliable.
Also you have an option to connect to a remote computer any time without user intervention.
Danny ChildIT ManagerCommented:
we use Bomgar
 - free trial.
It can do both internal and external connections, via going to a secure site, and exchanging a PIN by telephone to prevent security issues around unauthorised remote viewing.
Nadir ALTINBASElec.&Elctro.Engr.Commented:





windows Live SkyDrive

alexsupertrampAuthor Commented:
sorry for the late response.  got pulled out of town.   the purpose of this is mostly for "internal" user assistance and training, but the trainer/tech support agent might be across the country.   i also want it to be as easy as possible to initiate impromptu sessions.
Nadir ALTINBASElec.&Elctro.Engr.Commented:
remote desktop sharing with multi+users

screen stream

screen broadcasting software

and also see at


Share your screen with 10 people live over the Web,HTML Viewer; Cross-Platform; 35 Languages;

Profile Manager; Website Integration; Multi-User Whiteboard

thnx everyone

Team viewer is the best because its free when it comes to personal use, but you will have to buy for business use.

gotomeeting is good, but its not free.
5 Best Free Remote Desktop And Screen Sharing Applications

Remote desktop sharing applications are the ones which sometimes save the day of a developer (specially the freelancers) or anyone who is working as a distributed team and need desktop collaboration, supporting a remote web application that you had built or need to manage the work computer from home. There are great free remote desktop applications which helps to build this remote connection.


Yuuguu’s main application window looks just like a chat window storing all your contacts. Adding a new contact on the list consists in typing in the desired email address. The software will connect to the server to let you know if that contact is already signed up to Yuuguu or not. If the user is not using Yuuguu, an inviting email will be sent providing all needed information in order to get started.
Setting up the program is a cinch. You can change your account details (name and password) and configure Yuuguu to start with Windows in minimized mode, enable automatic login and sound as well as enable fast screen-sharing. Once all the settings are made, you can proceed to sharing your screen. Each user starts his/her own screen sharing session. It is kind of awkward, as generally, local computers ask for permission of viewing remote desktop and the other part accepts or declines. In this case, the remote part initiates screen sharing and the local computer has to accept/refuse the connection.


TeamViewer is a simple and fast solution for remote control, desktop sharing and file. Connecting to another computer can’t be simpler, just run TeamViewer on both machines without the need of an installation procedure. With the first start automatic partner IDs are generated on both computers. Enter your partner’s ID into TeamViewer and the connection is established immediately. It allows two people to do file transfers, remote support (with or without installation), remote administration of unattended servers/pc’s & remote presentation of products.

 Team Viewer

Dimdim is a free Web conferencing service where you can share your desktop, show slides, collaborate, chat, talk, and broadcast via Web cam with absolutely no download required for attendees. It’s Web Meeting service is available in open source and commercial enterprise editions capable of supporting thousands of attendees. And unlike all other web meeting solutions, It is available in both onsite (you install it on your servers) and hosted (we install it on ours) configurations.


ShowMyPC is a Community for Remote Support providers. Providing tools for Instant Support to Service Providers and Users. The tools on this site are meant for Online collaboration, Desktop Sharing and Remote PC access, as an alternative to subscription based sites like WebEx or Gotomypc. Version 2900 adds ability to schedule meetings also.

and the last but nice one,


If you’re looking to host an online meeting without being hit by high prices, then Mikogo is the perfect solution. As a free tool, Mikogo allows you to share your desktop in true color quality with up to 10 participants simultaneously. Mikogo can be employed for a range of uses, including online meetings, desktop sharing, web conferencing, product demonstrations, online presentations, or remote support. Furthermore, to enhance the Mikogo experience it features: screen sharing, change presenters, remote control, pause transmission, application selection, and file transfer Most importantly, there is absolutely no cost whatsoever. Mikogo offers high quality screen sharing software that can be enjoyed by everyone.


Hope you like it :-)
did you look at zoho meeting?
alexsupertrampAuthor Commented:
i have not looked at zoho meeting.  i still have yet to try out many of the options presented here.  i did use a trial of logmeinrescue, and it's awesome and exactly what i'm looking for, in that you can just give a luddite user a short url and a 6 digit pin.  other options appear to require more installation and hand holding, which is fine for my internal users but not great for desktop sharing on the fly with an external user/client/customer.   but logmeinrescue is rather expensive, like $120/month.  and aside from the feature previously mentioned, it has many many features that we would never use.  this is only to be used by a small group of IT staff, like 2-4.  

if you have any thoughts on that, i would appreciate it.  and thanks for all the help i've received so far.

alexsupertrampAuthor Commented:
I ended up liking teamviewer for intraoffice sharing and join.me for over the internet sharing.
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