Blackberry won't connect to email over WiFi Only

Blackberry Curve 9300  6.0 Blackberry SW

While on an airplane, the client turned on Wifi and connected to the airplane's WiFi network. He was able to get web pages using the WiFi.

However, he wasn't able to pick up mail or use Blackberry Messenger. He has an Enterprise connection to a BES.  People nearby WERE able to do these things with their Blackberries.

Is there a setting that was missed?


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Tony GiangrecoCommented:
Mase sure the Radio is turned on and thay we has national coverage with the ISP. He may have been out of range based on where he was at on the plane.

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junaidITManager, ICT ServicesCommented:
you got to have the cellular radio turned on while you try and hook up to wifi and wait till the network switches over to wifi for blackberry before you turn off the cellualr radio. without this it wont happen. i guess.
Without the Radio Button On, means the BB will uses only WiFi hotspot browser. No RIM application features like BBM or App world will not work only with Wifi network. You need to Turn On the radio, then only using the BlackBerry Plan you can access the Applications. Otherwise its just Wifi connection
computerlarryAuthor Commented:
It turns out that the Blackberry was defective.  I do appreciate the advice for working BB's
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