MS word document
Every time i try to open a MS document it takes about a minute to let me be able to make any changes or to scroll up or down.It sort of it hangs up for a little bit before it allows me to do what i want if i try to click on some thing or scroll i get a spinnng circle any ideas why this is happening Thanks guys
ASKER
can you please be more specific i am not sure i understand what to do .download process monitor then run it or and look for what ???
download that
http://download.sysinternals.com/Files/ProcessMonitor.zip
run process monitor
when it starts
press ctrl + e (to switch off capturing) press ctrl + x (clears log)
make yourself ready for testing
1disable all user programs before running process monitor (skype,gadgets, others)
when you ready press ctrl +e (it will start capturing and start new ms word document
when office starts disable capturing (ctrl + e) check what office was doing whiles starting
you can filter log to show you only ms word
http://download.sysinternals.com/Files/ProcessMonitor.zip
run process monitor
when it starts
press ctrl + e (to switch off capturing) press ctrl + x (clears log)
make yourself ready for testing
1disable all user programs before running process monitor (skype,gadgets, others)
when you ready press ctrl +e (it will start capturing and start new ms word document
when office starts disable capturing (ctrl + e) check what office was doing whiles starting
you can filter log to show you only ms word
A lot of Word problems can be caused by corrupt or damaged templates.
To test for this, do Start.. Run.. winword /a
and click OK.
Word will then start up WITHOUT using any templates. Open a new document, and see if the problem still recurs. If it's all better, you'll need to close Word, search for copies of the NORMAL.DOT file, and it's then best to rename them as NORMAL.BAD, for instance.
Unless you use a lot of macros or customised toolbars, you can just then restart Word, and it will recreate the NORMAL.DOT file.
If it's *only* Word that's affected, I'd focus on it first.
To test for this, do Start.. Run.. winword /a
and click OK.
Word will then start up WITHOUT using any templates. Open a new document, and see if the problem still recurs. If it's all better, you'll need to close Word, search for copies of the NORMAL.DOT file, and it's then best to rename them as NORMAL.BAD, for instance.
Unless you use a lot of macros or customised toolbars, you can just then restart Word, and it will recreate the NORMAL.DOT file.
If it's *only* Word that's affected, I'd focus on it first.
are you running WORD on the host machine or is it hosted somewhere else? are you using split screen or multiple monitors? if you are, can you please make sure that you are running the same resolution on both screens?
ASKER
I guess may not have described my problem clearly.When i open ms word 2007 document ,it open up ok and i can see the contents with in but the scrolling up and down is delated some what approximately ~5 seconds before i am able to scroll up and down i hope this explanation to my question helps with receiving an answer to my question,i turned off my anti-virus still did not make a difference Basem
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ASKER
closed question accepted solution
http://technet.microsoft.com/en-us/sysinternals/bb896645
JAN MA CCNA