HP TouchSmart locks up. Want to salvage that BIG monitor
Hello Experts
This is a bit unusual, but I'd like to give it a try anyway.
I have a customer's Touchsmart 600. It is locking up. Sometimes it will run for several hours, sometimes for about 6 minutes. There is no pattern to it at all. I ran all kinds of diagnostics on it and could not find anything wrong. I changed memory chips and it still locks up. I even reinstalled Windows and it locks up during the installation process. It appears the processor is on its way out. I looked for a replacement processor and I can't find a new one and I don't want to replace it with a used one. The customer doesn't want to do that either.
This happened about a week out of warranty and HP will do nothing, other than charge $450 to repair it.
So the customer is resigned to replacing the computer, but he would like to be able to use the monitor from it. I tore it down to see if it would be possible to adapt somehow and I don’t see a way. But if anyone out there has any insights, I'd sure appreciate any help offered.
What he wants to do is buy a tower and use the monitor from the Touchsmart for his monitor. Is there any way to do that?
Thanks
thedslguy
This is a bit unusual, but I'd like to give it a try anyway.
I have a customer's Touchsmart 600. It is locking up. Sometimes it will run for several hours, sometimes for about 6 minutes. There is no pattern to it at all. I ran all kinds of diagnostics on it and could not find anything wrong. I changed memory chips and it still locks up. I even reinstalled Windows and it locks up during the installation process. It appears the processor is on its way out. I looked for a replacement processor and I can't find a new one and I don't want to replace it with a used one. The customer doesn't want to do that either.
This happened about a week out of warranty and HP will do nothing, other than charge $450 to repair it.
So the customer is resigned to replacing the computer, but he would like to be able to use the monitor from it. I tore it down to see if it would be possible to adapt somehow and I don’t see a way. But if anyone out there has any insights, I'd sure appreciate any help offered.
What he wants to do is buy a tower and use the monitor from the Touchsmart for his monitor. Is there any way to do that?
Thanks
thedslguy
You mentioned that you changed the memory chips but did you run a memtest from a bootable CD
Also - did you run an advanced hard drive test
In almost 30 years of working with PCs - have only once had and actual CPU fail - and that was because of a broken head sink fan.
I would suspect the drive may be corrupted drive but would test the memory as well - at least 10 full passes (most memory failures are thermal problems which take hours to show up
Also - did you run an advanced hard drive test
In almost 30 years of working with PCs - have only once had and actual CPU fail - and that was because of a broken head sink fan.
I would suspect the drive may be corrupted drive but would test the memory as well - at least 10 full passes (most memory failures are thermal problems which take hours to show up
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As I said in my previous post, I don't feel a solution came from here so I am reluctant to award points.
If there is discussion of that I will follow the advice of a moderator.
thedslguy
If there is discussion of that I will follow the advice of a moderator.
thedslguy
can you post a picture of how the display is connected?
in case it helps, here they sell parts : http://www.sparepartswarehouse.com/HP,TouchSmart,600-1050,NY538AA,Computer,Parts.aspx