Why does XP Pro Blue Screen?

I have a Dell T3400 workstation that I've recently installed.  The problem I'm having is I get a BSOD at random times.  I've replaced this machine with a identical computer and I'm having the same problems.  Both computers have been reloaded with a fresh install of Windows XP Pro.

I have two printers and a USB hard drive attached to the computer.  I've installed Norton 360, Malwarebytes, LogMeIn, MS Office, QuickBooks, Acronis True Image Home 2012, NCNETLite and Webshots.

Before I had this problem I thought it was because the machine had been infected with spyware/adaware.  Thanks in advance.
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1namylnAsked:
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JohnBusiness Consultant (Owner)Commented:
That would sound much like a common driver problem. Check your BIOS, Chipset (very important) and Video drivers for updated drivers. Make Chipset is installed.

In My Computer -> Properties -> Advanced (?) look for the option to NOT reboot on Blue Screen. Then capture the error cord and let us know what error code.

Office and QuickBooks should work fine. I do not care for Norton 360, but it should function without BSOD.

... Thinkpads_User
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lucius_theCommented:
Usually the BSOD-s happen because of a hardware problem. Next thing is bad drivers.

When the problem is hardware it's most likely RAM or condensers on the main board.
Here's what you shoud do. Download memtest86 (www.memtest86.org) and burn it on a CD. Boot from CD and let it run for at least 2-3 passes. If you get any errors change your RAM.
Also, inspect the mainboard for failed capacitors.
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lucius_theCommented:
(bad link sorry: http://www.memtest.org/)
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JohnBusiness Consultant (Owner)Commented:
Hardware is certainly a good thing to check. However, I would not expect two machines to fail in the same way at the same time because of a common hardware defect. 1namyln - Let us know. ... Thinkpads_User
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lucius_theCommented:
@thinkpads_user: yes, you're probably right. Drivers are most likely cause here, should've read the post more carefully.
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1namylnAuthor Commented:
I will have to wait for it to Blue Screen again.  The message I need to post here is everything that is on the blue screen?  It was already set not to reboot automatically.

As for errors in event viewer I have one that is notable.

Source Parvdm

Unable to get device object pointer for port object.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
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1namylnAuthor Commented:
I have had the customer unplug everything from the computer except mouse, keyboard, LAN, Audio, power and monitor.  These same devices were plugged into the original computer that the customer replaced.
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JohnBusiness Consultant (Owner)Commented:
Thanks for the update. Printers and a USB hard drivr should not cause a BSOD, unlesss the drivers are in question and need to be updated.

Were there other items plugged into the computer?

.... Thinkpads_User
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JohnBusiness Consultant (Owner)Commented:
Did you (or the customers) use proper recovery CD's to reload the computers?  If a retail XP CD was used, all core drivers must be located and used. .... Thinkpads_User
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1namylnAuthor Commented:
There is a rs232 cable that connects to a piece of Machinery. This is accessed seldom. The program used to communicate must be started manually. Two printers and a USB HD. I switched out the USB HD and the BS still occurred on both machines.

I used a Dell XP Pro CD. The  drivers I installed were those that weren't found during the initial install. I will download and install them all and go from there.
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JohnBusiness Consultant (Owner)Commented:
RS232 is pretty much isolated, but do try removing the RS232 device to see if that helps.  Let us know on the driver updates as well. .... Thinkpads_User
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1namylnAuthor Commented:
Currently plugged in = monitor, keyboard, mouse, printer, LAN and audio.
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nobusCommented:
can you post the minidump here for more info on the cause?  -attach here as file, no need to zip
find it in windows \minidumps
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1namylnAuthor Commented:
Mini121111-01.dmp

Sorry for the delay.  For the past couple days everything has been unplugged except for an HP 9800 deskjet.  I've now unplugged it and have attached just the external HD.  Since all has been unplugged but the printer, no BSOD's.
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nobusCommented:
it points to   IMAGE_NAME:  nv4_disp.dll     PROCESS_NAME:  csrss.exe
nv4 points to your video card driver, so i would update that driver, or uninstall /reinstall it
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1namylnAuthor Commented:
I installed the latest from Nvidia for Quadro FX 1700.  Before I used the Driver on Dell's site.
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JohnBusiness Consultant (Owner)Commented:
Most manufacturers want their own drivers used. However, I assume you already tried the Dell driver from the above comment.

So make sure Chipset is installed and updated (very important) and after that, try BIOS, and then update other drivers.

I would also uplug *everything* including disconnecting the DVD player. Try a different keyboard and mouse and then try again.  .... Thinkpads_User
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nobusCommented:
and it blue screened with the old driver also?
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1namylnAuthor Commented:
With the old driver yes.  The drive I installed yesterday was the most current.  It hasn't blue screened since we unplugged both printers and the external hard drive.  For two days only one printer was plugged in.  Then I had them unplug that printer and plug the external HD in.  No BS yet.
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nobusCommented:
ha-  a printer causing video driver fail .. new one to me
i hope you got the culprit though
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1namylnAuthor Commented:
We'll see.  I'm leaving one device plugged in for at least two days at a time to see if the BSOD's reoccur.  
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nobusCommented:
ok post results
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1namylnAuthor Commented:
No blue screens!  I'm going to assume as y'all have that it was something to do with the video drivers.  Seems to be fixed now.  Thank you!
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