I am working on a client's Dell small form Optiplex 745 running XP pro with a Dell service code of GMVLQC1.
My client says that the machine, on boot, said it found new hardware Video Controller. she tried to install something and got a BSOD on reboot.
When I received the machine I did a LKGC and booted it. However, it still says it found new hardware (video controller) and the device manager has yellow beside 2 "other devices" Both have to do with video.
Video is onboard so I have tried to find and reinstall the chipset from the dell site. I get errors while trying install the chipset. The chipset install download I am using is called R132539.exe.
Should I be trying to install the R132539.exe chipset or 1 of the 7 choices for display adapters?
If I should be installing a display adapter which one of the 7 choices do I make?
What do you recommend as the best software to use to determine what hardware a machine is using (mobo, cpu, chipset, etc.)?