I am hoping there is someone here that has come across this issue before.
We have a new Polycom SoundStation2 conference phone and are trying to test it out and instead of joining a second line after putting the 1st line on hold, it drops the second line everytime without fail.
I have tried changing the Flash timing on the phone and if its set to 300ms or 600ms it drops the 1st line instead of putting it on hold. If the Flash timing is set to either of the other available timings, 75ms or 100ms, it puts the 1st line on hold successfully. Then I can dial another party OK. But I just cant join all the lines together in a conference call because it always drops the second line.
The phone is on analog line as per the requirements and I really don't know what else to try.
I am hoping someone can help me as there is zero documentation or support on these issue on the web.
Thanks in advance.