Solved: Need help identifying solution for Windows 2008 r2 enterprise BSODs possibly cause by classpnp.sys

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screef

Need help identifying solution for Windows 2008 r2 enterprise BSODs possibly cause by classpnp.sys

I am trying to determine the cause of BSODs on a Windows 2008 R2 Enterprise server each time the machine reboots. It think its being caused by classpnp.sys but don't know for sure.

I installed the OS on the server a few weeks ago, applied patches, installed exchange 2010 and rebooted this machine several times during all this activity. Then yesterday, I powered the machine down to relocate it in its server rack. I powered the machine back up and it BSODed. After it completed its memory dump, it rebooted itself and BSODed again! I have rebooted the machine multiple times and it always BSODs unless I go into Safe mode.

Here's the BSOD:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.274.10
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000D01
BCP2: 000000000000000F
BCP3: 0000000000000001
BCP4: FFFFFA803E094004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 274_3

Files that help describe the problem:
C:\Windows\Minidump\121111-14820-01.dmp
C:\Users\administrator\AppData\Local\Temp\WER-138591-0.sysdata.xml

--- --- --- --- --- --

The last driver to load during the boot process appears to be classpnp.sys:

Service Pack 112 11 2011 11:51:49.581
Loaded driver \SystemRoot\system32\ntoskrnl.exe
Loaded driver \SystemRoot\system32\hal.dll
Loaded driver \SystemRoot\system32\kdcom.dll
Loaded driver \SystemRoot\system32\mcupdate_GenuineIntel.dll
Loaded driver \SystemRoot\system32\PSHED.dll
Loaded driver \SystemRoot\system32\CLFS.SYS
Loaded driver \SystemRoot\system32\CI.dll
Loaded driver \SystemRoot\system32\DRIVERS\sacdrv.sys
Loaded driver \SystemRoot\system32\DRIVERS\NDIS.SYS
Loaded driver \SystemRoot\system32\DRIVERS\msrpc.sys
Loaded driver \SystemRoot\system32\DRIVERS\NETIO.SYS
Loaded driver \SystemRoot\system32\drivers\Wdf01000.sys
Loaded driver \SystemRoot\system32\drivers\WDFLDR.SYS
Loaded driver \SystemRoot\system32\drivers\ACPI.sys
Loaded driver \SystemRoot\system32\drivers\WMILIB.SYS
Loaded driver \SystemRoot\system32\drivers\msisadrv.sys
Loaded driver \SystemRoot\system32\drivers\pci.sys
Loaded driver \SystemRoot\system32\drivers\vdrvroot.sys
Loaded driver \SystemRoot\System32\drivers\partmgr.sys
Loaded driver \SystemRoot\system32\drivers\volmgr.sys
Loaded driver \SystemRoot\System32\drivers\volmgrx.sys
Loaded driver \SystemRoot\system32\drivers\pciide.sys
Loaded driver \SystemRoot\system32\drivers\PCIIDEX.SYS
Loaded driver \SystemRoot\system32\DRIVERS\bxvbda.sys
Loaded driver \SystemRoot\System32\drivers\mountmgr.sys
Loaded driver \SystemRoot\system32\drivers\vmbus.sys
Loaded driver \SystemRoot\system32\drivers\winhv.sys
Loaded driver \SystemRoot\system32\drivers\atapi.sys
Loaded driver \SystemRoot\system32\drivers\ataport.SYS
Loaded driver \SystemRoot\system32\drivers\HpSAMD.sys
Loaded driver \SystemRoot\system32\drivers\storport.sys
Loaded driver \SystemRoot\system32\DRIVERS\HpCISSs2.sys
Loaded driver \SystemRoot\system32\drivers\amdxata.sys
Loaded driver \SystemRoot\system32\drivers\fltmgr.sys
Loaded driver \SystemRoot\System32\Drivers\Ntfs.sys
Loaded driver \SystemRoot\System32\Drivers\ksecdd.sys
Loaded driver \SystemRoot\System32\Drivers\cng.sys
Loaded driver \SystemRoot\System32\drivers\pcw.sys
Loaded driver \SystemRoot\System32\Drivers\Fs_Rec.sys
Loaded driver \SystemRoot\System32\Drivers\ksecpkg.sys
Loaded driver \SystemRoot\System32\drivers\tcpip.sys
Loaded driver \SystemRoot\System32\drivers\fwpkclnt.sys
Loaded driver \SystemRoot\system32\DRIVERS\hpqilo3whea.sys
Loaded driver \SystemRoot\system32\drivers\vmstorfl.sys
Loaded driver \SystemRoot\system32\drivers\volsnap.sys
Loaded driver \SystemRoot\System32\Drivers\spldr.sys
Loaded driver \SystemRoot\System32\Drivers\mup.sys
Loaded driver \SystemRoot\System32\drivers\hwpolicy.sys
Loaded driver \SystemRoot\system32\DRIVERS\disk.sys
Loaded driver \SystemRoot\system32\DRIVERS\CLASSPNP.SYS
Did not load driver @nettun.inf,%isatap.displayname%;Microsoft ISATAP Adapter
Did not load driver @nettun.inf,%isatap.displayname%;Microsoft ISATAP Adapter
Did not load driver @nettun.inf,%isatap.displayname%;Microsoft ISATAP Adapter
.
.
.
etc

Any ideas?

Thanks in advance.

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arnold🇺🇸

get bluescreen from nirsoft.net and see what it is reporting.
You could also get the windows debugger that would help in analyzing the dump file.
http://www.nirsoft.net/utils/blue_screen_view.html
http://msdn.microsoft.com/en-us/windows/hardware/gg463009

David Johnson, CD🇨🇦

If you put it back where it was, does it BSOD?

John Griffith🇺🇸

Bugcheck 0xd1 = driver referenced memory improperly. A boot driver may be the cause.

- Please attach mini kernel dumps - \windows\minidump
- Run SysInternals LoadOrd (paste GUI ino into text file) - http://technet.microsoft.com/en-us/sysinternals/bb897416
- Run SysInternals AutoRuns - save as ARN file - http://technet.microsoft.com/en-us/sysinternals/bb963902
- run msinfo32 - START | type msinfo32 - save as NFO file

Zip up & attach.

Regards. . .
jcgriff2 MVP

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Problem solved or at least, a workaround to the problem was found.

Windows Server 2008

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Windows Server 2008 and Windows Server 2008 R2, based on the Microsoft Vista codebase, is the last 32-bit server operating system released by Microsoft. It has a number of versions, including including Foundation, Standard, Enterprise, Datacenter, Web, HPC Server, Itanium and Storage; new features included server core installation and Hyper-V.