Number of search folders in Outlook 2007

We are running Exchange 2007 and Outlook 2007 and users are not using cached mode.  one of our users is getting a message that she has reached the maximum number of search folders - she has 21.  What is the maximum and where is it defined?
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Is your Group Policy set  to only allow 21 search folders?  Are the folders all created in their exchange mailbox?  They could always create a PST file which will allow them to create more folders.  The only issue you may run into with that is that the mail that they transfer into their PST file will no longer be on the exchange server, but as long as they create a backup of that PST file they shouldn't have to worry about losing anything.  

vwchristopherDirectorAuthor Commented:
Thanks for the quick response.  What group policy would I check to see if there is a limit of searches?  All their folders are on the exchange mailbox and I know they aren't going to want to move mail to psts.
Try this

To change the maximum number of search folders per target folder for a store

In ADSI Edit, expand the console tree. Right-click the store object, and then click Properties. The store objects have distinguished names similar to the following (which specify their location in the Active Directory directory service configuration tree). CN=Configuration,DC=<Domain>,CN=Services,CN=Microsoft Exchange,CN=<Organization>,CN=Administrative Groups,CN=<Administrative group>,CN=Servers,CN=<Server>,CN=InformationStore,CN=<Storage group>,CN=<Store>

In the Attributes list on the Attribute Editor tab, click msExchMaxCachedViews, and then click Edit.
In the Integer Attribute Editor dialog box, type an integer value (number of search folders), and then click OK.
When replication to all domain controllers is complete, start the Microsoft Exchange Information Store service.


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Guess the questin here is how did the user get 21 Search Folders?
Did they actually Create These? Or did they just appear over time

If the user didnt specifically create them, just delete the ones they are not using.

If for some reason you cant delete them, you can have the user close and re-open outlook with
Start>Run>outlook.exe /resetnavpane

This will resent the Nave pane w/ search folders back to their default settings
SHould eliminate all the various search folders you see.

vwchristopherDirectorAuthor Commented:
Yes, the user created them, and doesn't want to delete any of them, just add more.

I haven't had a chance to use the adsi edit.  Will get back to you.

Thanks for the responses.
vwchristopherDirectorAuthor Commented:
Finally got a chance to work on this.  I went into adsiedit, but am a newbie and can't figure out where to go.  Do I select the properties for the exchange server and look for msexchmax...?  If that's the case there is no listing.

The other thing, is since I sent my last email she told me that she used to have more search folders, and now suddenly she's having the issue.  Is this useful information?
vwchristopherDirectorAuthor Commented:
So I found the msExchangemaxchachedviews and it's set for 11 - so how does this relate to our limit of 20?

And what would the ramifications of increasing the number be?

Sorry, I've been slammed with other issues and this one lay dormant for a while.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.