Computer restarts automatically

abpExpert used Ask the Experts™
Error code 1000007e, parameter1 c0000005, parameter2 bf271800, parameter3 8cbf350c, parameter4 8cbf3208. This happens whenever I open a pdf the computer restarts on me.
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Krzysztof PytkoSenior Active Directory Engineer
Top Expert 2012

Download Blue Screen Viewer from

and check dumps what couls cause this and maybe why? This tool allows to read dumps with human-readable format :)

Tech Support Coordinator
Solution 1: Turn off Acrobat 2D GPU acceleration.
In Acrobat or Adobe Reader, choose to Edit > Preferences.
Go to the Page Display panel.
Uncheck Use 2D GPU acceleration.
Click OK.

Solution 2: Install updated desktop video card driver.
Check the ATI web site for an updated driver for your video card.
Alan HardistyCo-Owner
Top Expert 2011

Are you using the latest version of Adobe?  You haven't mentioned the version you are using!
Top Expert 2013

if it creates a minidump, look for it in windows\minidumps and post it here - attach as file

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial