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Printer Alignment for HCFA forms

Ok,  Got a weird one that has me completely stumped.  I have a client that my company works for and we remote into their system through CITRIX so that we can print and process claims for them.  I have Five computers that share one Printer to print out HCFA forms so that we can send them out.  Four of the five comuters I was able to go into the printer settings and play with the margins to get them printed just right.  The fifth computer is just not working out at all. No matter what margin settings I put on the printer it just will not line up.  And it almost seems that the print job will only move so far and that's it.  Meaning if I have the option to move the print margins by one inch it only moves half an inch and it will not go any further.  The printer I am using is the Dell 3010cn laserjet printer.  I have tried to look for manuals and stuff to help me understand this but  have come up empty handed. And I have tried to contact support at the client end but was un lucky in coming up with a solution.

Someone please help !!!
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FrankieD1125
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FrankieD1125
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2 Solutions
 
TommySzalapskiCommented:
Do you know how to check the drivers to see if they are all using the same one? That is most often the cause. Make sure all are running the correct driver.

I assume you are using the same version of Word or whatever to print them.
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TommySzalapskiCommented:
This link has perhaps too much information. Scroll down to find the code to put into the Access Module.
http://www.jephens.com/2007/05/13/how-to-send-e-mail-from-ms-access-using-outlook/
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pony10usCommented:
There are a number of things that can cause this.  
1. Make sure that the fifth computer has the driver installed for the printer (same version model that the others have).
2. Make sure it has the same fonts installed as the others
3. verify ALL printer settings match

This is where I always start with print issues.
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TommySzalapskiCommented:
Sorry. Ignore that last post. It was meant for a different question.
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pony10usCommented:
And you beat me to the punch Tommy with the driver issue.   :)
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FrankieD1125Author Commented:
Thanks for the great info Guys.  I will definately explore these options when I get into the office tomorrow AM.  I'll update when I have more info.
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FrankieD1125Author Commented:
Ok.....  Unfortunately nothing worked....  (sigh)  The printer drivers and setting are identical on all machines.... The only thing I haven't checked is the Fonts installed on each machine, how would I do that ?
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pony10usCommented:
The fonts "normally" can be found in c:\windows\fonts. You would want to look at one of the machines that it is working properly on and find out the exact name of the font they are using. Then look on the machine with the issue to see if that font exists.
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FrankieD1125Author Commented:
Ok.  I don't know why I did not check this before !!!  I did a test page print and what what I found was that on the PC's that print fine, I am seeing they are using a newer version of some printer drivers located in C:\windows\system32\spool\drivers\w32X86\3\  My only question is how do I update those drivers ?!?!?!  I see no option to update the drivers, and the printer is a network printer so when I map it, it does not give me the option to use the new printer drivers I downloaded from DELL's website. It just pops up on my printers and that's it !!  Ugh  I feel like we are so close !!!!  This has been driving me crazy for weeks.
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pony10usCommented:
Does the printer install on the PC or is this through a terminal session? If it is on the PC then you should be able to change the driver as shown here:

 printer properties
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TommySzalapskiCommented:
Update the drivers on the host machine. Make sure you add the drivers for all the versions of Windows that you will be using in terminal services (including 32 bit and 64 bit).
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FrankieD1125Author Commented:
Ok.  Performed the update of the latest drivers Dell had on their website just as Pony described when I was logged in as the Network Admin.  But when the user logs in and I had them check to verify the latest drivers were installed, they have the same ones there !!!  Do I need to perform this update logged in as the user ?  And if I do, how is that going to work because they do not have sufficient rights to be doing this kind of stuff on their machines. Only the Admin.  Thanks for all the help this far, can't wait to put this to rest.....
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pony10usCommented:
Once the drive is installed on the PC then the user should be able to select it from the drop down right next to the button for New Driver. All installed drivers should show in that drop down even if they are for an entirely different printer.
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