Outlook 2010 and Auto Complete Dropdown disappears on mouse move.

Good afternoon all.

I have a very odd question that I hope I can get some answers.  I am using Outlook 2010 with Service pack 1 on a Windows XP machine with Service pack 3.

When you compose a new email, the auto complete works the way it should yet the drop down box (the one with the suggested addresses) disappears when you move your mouse over it?

Any idea why this could be occurring?  This is driving me nuts!

Thanks WAY in advance!

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I'd start by rebuilding the mail profile and see if that takes care of it.
Might be a corrupted profile
Control panel --> mail --> show profiles (delete the profile that is therer)
add new profile
Maen Abu-TabanjehNetwork Administrator, Network ConsultantCommented:
this helpful article about how to recover autocomplete in outlook :

SuperDave71Author Commented:

Thanks for the suggestion but we have already deleted his old profile and reinstalled a new one.  We had the same idea you did but to no avail.  


We have the N2K file imported and it does appear as it should yet the auto-complete window disappears as soon as you move the mouse.  I even went as far as unchecking the CSS option in the Outlook 2010 options memu yet that didn;t work either.

Just a note...there is no 3rd party mouse drivers installed (i.e. X-mouse).  I have even changed the windows default mouse profile just to see if it made a difference but no change whatsoever.

Thanks all for your suggestions.

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Very odd problem indeed....

Will this occur with another user profile on the workstation?

Curious if it's a user profile issue or OS/client problem.....
SuperDave71Author Commented:

I found the issue and it was a tough one.  The user had something on his machine called "X Mouse" which was hidden on his system.  This was something you could enable on an app he was using.  Once he turned off the "X mouse" function, the drop down behaved correctly.

Thank you all for your assistance.


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SuperDave71Author Commented:
This was merely a hidden 3rd party app.
Maen Abu-TabanjehNetwork Administrator, Network ConsultantCommented:
that good to know that problem has been solved good luck
SuperDave71Author Commented:
Thanks jordannet!

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