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User is unable to send emails using Windows Live Mail

A User is unable to send emails using Windows Live Mail.

The user's OS is Windows 7 Home Professional.

The user is using a POP3 email account which is configured correctly. We have used these same POP3 email settings on a Windows 7 Professional computer with Outlook 2010 and have been able to send and receive email without any problems at all.

I have checked and the user's external IP address is not on any blacklists.

What do I need to do to fix this issue so that I will be able to send and receive email without any problems at all?
Windows-Live-error.png
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IT Guy
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IT Guy
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3 Solutions
 
burrcmCommented:
If the machine has had any malware issues previously there may still be traces. Check the hosts file for inappropriate entries. Is the external ip the one listed in the error dialog?

Chris B

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jcimarronCommented:
Knowledgeable--This message usually occurs when your email ISP has detected a large volume of outgoing messages from your email address.  You are suspected of making a spam attack and so are being blocked.  Contact the ISP and see if you can clear up the issue.
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jcimarronCommented:
Knowledgeable--The situation is consistent with remaining malware as suggested by burrcm.  
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