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A User is unable to send emails using Windows Live Mail.<br />
<br />
The user's OS is Windows 7 Home Professional.<br />
<br />
The user is using a POP3 email account which is configured correctly. We have used these same POP3 email settings on a Windows 7 Professional computer with Outlook 2010 and have been able to send and receive email without any problems at all.<br />
<br />
I have checked and the user's external IP address is not on any blacklists.<br />
<br />
What do I need to do to fix this issue so that I will be able to send and receive email without any problems at all?<br />
<a href="https://filedb.experts-exchange.com/incoming/2011/12_w51/531355/Windows-Live-error.png" target="_blank" class="file-inline" title="Windows-Live-error (90 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>Windows-Live-error.png</a>
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Windows-Live-error.png

A User is unable to send emails using Windows Live Mail.

The user's OS is Windows 7 Home Professional.

The user is using a POP3 email account which is configured correctly. We have used these same POP3 email settings on a Windows 7 Professional computer with Outlook 2010 and have been able to send and receive email without any problems at all.

I have checked and the user's external IP address is not on any blacklists.

What do I need to do to fix this issue so that I will be able to send and receive email without any problems at all?

User is unable to send emails using Windows Live Mail

Windows Live Mail is the successor to Outlook Express, a discontinued email and news client bundled with several versions of Microsoft Windows, from Windows 98 to Windows Server 2003, and available for Windows 95 and Mac OS 9. In Windows Vista, Outlook Express was superseded by Windows Mail, then again by Windows Live Mail as separate software. Outlook Express is a different application from Microsoft Outlook. Beginning with Windows Vista Microsoft included Windows Mail, based on large parts of Outlook Express source code.

Windows Live Mail

An email client, email reader or more formally mail user agent (MUA) is a computer program in the category of groupware environments used to access and manage a user's email. A web application that provides message management, composition, and reception functions may internally act as an email client; as a whole, it is commonly referred to as webmail. Likewise, email client may be referred to a piece of computer hardware or software whose primary or most visible role is to work as an email client. Email clients can also have other systems, like calendars, notes and contact managers.

Email Clients

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.