Possible virus - No task manager - pls help

So I was surfing the net - watching a tv program on one of those websites that allow you to watch 30 - 60 mins of tv programs, and suddenly I get a message come up that filled the entire screen saying your computer has been locked.

I got rid of that, but things have changed. Having re started the laptop, I can not call up the task manager. I have tried :

run
gpedit.msc

then to try and get to Ctrl+alt+del but it is not there (I do not have windows xp pro just normal)

Also my anti virus software will not run when I try and start it.

When I run ms config on start up there is one option that has no text at all next to it, another that says 0.9837.exe (there are more numbers but I did not include them).

what can I do
nathan1038Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

David KrollCommented:
You can try installing and running Malwarebytes (www.malwarebytes.org)
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Gavincr001Commented:
Switch off the PC then restart it in safe mode by pressing F8 before windows kicks in.

Once you get into windows safe mode check what's in the startup in the registry:
HKLM\Software\Microsoft\Windows\Current Version\run, remove anything you dont recognise.
Also check:
HKCU\Software\Microsoft\Windows\Current Version\run

Once you can boot normally download and run Malware Bytes.
0
ThethicalCommented:
try running malwarebytes, it's a good anti malware and it is free. If it does not let you install it or the virus gives you other problems try to launch windows system restore and restore it to a couple of days earlier. If you still having problems start the machine in safe mode, run msconfig, check the start-up list to see if there are any suspicious software like casual letters and numbers or particular names and disable it. Enable view hidden folders from the control pannel under folders, check in you profile like c:\users\your profile\ and look for the temp folder, delete everything that is in it, same for internet temporary files, rehide the hidden folders and restart. try also installing or running malwarebytes in safe mode
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

nathan1038Author Commented:
Ok I am running a scan now (in normal mode) not safe. I have tried to un tick those mysterious options in the start up but when I do it says I do not have permission / must be logged in as administrator. But my user account is set to administrator ?

what to do
0
nathan1038Author Commented:
only thing I can not get rid of in temp folder is

Perflib_Perfdata_f4.dat
0
Thomas Zucker-ScharffSolution GuideCommented:
You should read a couple of these articles before proceeding.  Younghv, has written a number of articles on the subject of getting rid of malware.

Stop the Bleeding: First Aid for Malware
“Rogue Killer” – What a great name!
Basic Malware Troubleshooting
Malware Fighting – Best Practices

Pay particular attention to the last one.
0
rpggamergirlCommented:
If the problem persists, download ComboFix and post thelog for us to check. You can also run TDSSKiller later on if combofix won't get rid of it.
http://download.bleepingcomputer.com/sUBs/ComboFix.exe


You need to STOP all your monitoring programs (Antivirus/Antispyware, Guards and Shields) as they could easily interfere with ComboFix.
Double click combofix.exe & follow the prompts.
When finished, it will produce a log. Please save that log and attach it in your next reply.
Re-enable all the programs that were disabled during the running of ComboFix..

Note:
Do not mouse-click combofix's window while it is running. That may cause it to stall.
CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.


If needed, here's the Combofix tutorial which includes the installation of the Recovery Console:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix



How to remove malware belonging to the family Rootkit.Win32.TDSS
http://support.kaspersky.com/viruses/solutions?qid=208280684
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Anti-Virus Apps

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.