dell inspiron 1545 keyboard mapping problem

I have been looking at a laptop for someone at work. A number of the keys do not respond correctly. For example if you hit the 'y' key you receive 'y6' in notepad.
I ran the dell diagnostic utility and it asks you to press each of the keys. I received the following error:
2C00:001D. I presume its not a driver issue if an error is returned in the diagnostic.
Does it look like it possibly needs a new keyboard?

Regards,

Ross
ross13Asked:
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pyntCommented:
sounds like you need to replace the keyboard. You can also try popping off the keys and cleaning under the keyboard with a kutip and alcohol. Aso I have seen where laptops get too hot and some keys can actually melt together and are both applied when you press one of the keys.

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nobusCommented:
you can also test with an external keyboard; but i agree it looks like bad hardware
to be sure -  look if it works ok when booted from knoppix live cd :
ftp://ftp.gwdg.de/pub/linux/knoppix/KNOPPIX_V6.7.0CD-2011-08-01-EN.iso   
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