moncomp
asked on
Microsoft SPLA Licensing - Migration Question - Previous IT setup Incorrectly
Hey Guys
We recently took on board a new customer. They have quite a large network (30 workstations and 7x servers running different services: exchange, SQL, Sharepoint etc etc).
The previous IT company set up the network using Microsoft SPLA licenses and the customer was paying a monthly fee for that.
Under the Microsoft licensing agreement. SPLA must be installed on equipment leased by the company providing the SPLA licenses.
However, what we've found is the equipment is not under lease and the equipment is owned by the customer.
We've emailed the Microsoft SPLA department and also liaised with the SPLA resellers in our country. Most of them say that the customer will need to lease new equipment and SPLA through us and rebuild the network.
However, one SPLA supplier said we can buy the equipment for $1 and lease it back to the customer and then apply new SPLA licenses using a SPLA license key changer, which we've seen exists on some MS forums.
We're looking for the best way to help the customer and if possible keep the existing install environment to limit downtime for the customer.
How can we help the customer in this difficult situation?
We recently took on board a new customer. They have quite a large network (30 workstations and 7x servers running different services: exchange, SQL, Sharepoint etc etc).
The previous IT company set up the network using Microsoft SPLA licenses and the customer was paying a monthly fee for that.
Under the Microsoft licensing agreement. SPLA must be installed on equipment leased by the company providing the SPLA licenses.
However, what we've found is the equipment is not under lease and the equipment is owned by the customer.
We've emailed the Microsoft SPLA department and also liaised with the SPLA resellers in our country. Most of them say that the customer will need to lease new equipment and SPLA through us and rebuild the network.
However, one SPLA supplier said we can buy the equipment for $1 and lease it back to the customer and then apply new SPLA licenses using a SPLA license key changer, which we've seen exists on some MS forums.
We're looking for the best way to help the customer and if possible keep the existing install environment to limit downtime for the customer.
How can we help the customer in this difficult situation?
ASKER
Hi Tricia,
We are in Australia so I am afraid we need someone local that can help us.
Thanks
We are in Australia so I am afraid we need someone local that can help us.
Thanks
Tricia is the Microsoft Support person that I contacted on your behalf (My name is David). Does the 866 number not work from AU?
ASKER
Hi David,
Sorry for the misunderstanding with the names!!!
In AU the international dial code is +61.
We have called Microsoft already. We have tried the Licensing Department, the Partner Department with no consistent information.
We have contacted the wholesaler distributors of Microsoft in Australia and they have different opinions on if you can or can't change the product keys to the new SPLA provider.
I would appreciate a reply from someone that has already experienced this situation and what was the solution.
Thanks & Regards,
Caio
Sorry for the misunderstanding with the names!!!
In AU the international dial code is +61.
We have called Microsoft already. We have tried the Licensing Department, the Partner Department with no consistent information.
We have contacted the wholesaler distributors of Microsoft in Australia and they have different opinions on if you can or can't change the product keys to the new SPLA provider.
I would appreciate a reply from someone that has already experienced this situation and what was the solution.
Thanks & Regards,
Caio
ASKER CERTIFIED SOLUTION
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ASKER
Hi Guys sorry for the late reply.
Thanks for all your help. We ended up sorting the licencing with a lease agreement.
Kind Regards
moncomp
Thanks for all your help. We ended up sorting the licencing with a lease agreement.
Kind Regards
moncomp
We appreciate this opportunity to assist you. If your customer is interested in moving from a Service Level Agreement to either an Open Value or Select Plus agreement, they will need to contact the Volume Licensing team for assistance. This team can be contacted by telephone at (866) 230-0560 Monday-Friday.
If you have any questions regarding your membership within the Partner Network, please contact us directly at (800) 676-7658 Monday-Friday, 6:30am-5:30pm PST by selecting the following phone prompts:
First Prompt: Indicate your Partner Level
Second Prompt: Indicate ?Partner benefits?
If there is anything else we can do for you, please let us know. Thank you for contacting Microsoft.
Tricia
MPNSOLVE@microsoft.com
http://www.microsoft.com/partner/
Tel: 1 (800)MPNSOLVE (1 800 676 7658)
Fax: 1-661-775-6478
Monday through Friday
6:30am to 5:30pm Pacific Time
Message received date: 12/15/11
Original sender: david.ve3ofa@gmail.com
Case ID: BIS-8620211
If you need any further assistance with this specific query, please reference the Case ID above when contacting us.