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Microsoft SPLA Licensing - Migration Question - Previous IT setup Incorrectly

Hey Guys

We recently took on board a new customer. They have quite a large network (30 workstations and 7x servers running different services: exchange, SQL, Sharepoint etc etc).

The previous IT company set up the network using Microsoft SPLA licenses and the customer was paying a monthly fee for that.
Under the Microsoft licensing agreement. SPLA must be installed on equipment leased by the company providing the SPLA licenses.

However, what we've found is the equipment is not under lease and the equipment is owned by the customer.

We've emailed the Microsoft SPLA department and also liaised with the SPLA resellers in our country. Most of them say that the customer will need to lease new equipment and SPLA through us and rebuild the network.
However, one SPLA supplier said we can buy the equipment for $1 and lease it back to the customer and then apply new SPLA licenses using a SPLA license key changer, which we've seen exists on some MS forums.

We're looking for the best way to help the customer and if possible keep the existing install environment to limit downtime for the customer.
 
How can we help the customer in this difficult situation?
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moncomp
Asked:
moncomp
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1 Solution
 
David Johnson, CD, MVPOwnerCommented:
his is in response to your e-mail regarding Service Level Agreements.

We appreciate this opportunity to assist you. If your customer is interested in moving from a Service Level Agreement to either an Open Value or Select Plus agreement, they will need to contact the Volume Licensing team for assistance. This team can be contacted by telephone at (866) 230-0560 Monday-Friday.

If you have any questions regarding your membership within the Partner Network, please contact us directly at (800) 676-7658 Monday-Friday, 6:30am-5:30pm PST by selecting the following phone prompts:

First Prompt: Indicate your Partner Level
Second Prompt: Indicate ?Partner benefits?

If there is anything else we can do for you, please let us know. Thank you for contacting Microsoft.


Tricia
MPNSOLVE@microsoft.com
http://www.microsoft.com/partner/
Tel: 1 (800)MPNSOLVE (1 800 676 7658)
Fax: 1-661-775-6478
Monday through Friday
6:30am to 5:30pm Pacific Time

Message received date: 12/15/11
Original sender: david.ve3ofa@gmail.com
Case ID: BIS-8620211

If you need any further assistance with this specific query, please reference the Case ID above when contacting us.
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moncompAuthor Commented:
Hi Tricia,

We are in Australia so I am afraid we need someone local that can help us.

Thanks
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David Johnson, CD, MVPOwnerCommented:
Tricia is the Microsoft Support person that I contacted on your behalf (My name is David).  Does the 866 number not work from AU?
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moncompAuthor Commented:
Hi David,

Sorry for the misunderstanding with the names!!!

In AU the international dial code is +61.

We have called Microsoft already. We have tried the Licensing Department, the Partner Department with no consistent information.
We have contacted the wholesaler distributors of Microsoft in Australia and they have different opinions on if you can or can't change the product keys to the new SPLA provider.

I would appreciate a reply from someone that has already experienced this situation and what was the solution.

Thanks & Regards,
Caio
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xcomiiiCommented:
You could use the lease method of keeping the customer as a SPLA customer.
But it really makes it complicated for your self and your accounting team.... :)

It would be better to switch to standard "I own it" licences, like Open Value, Select Plus or EA. You can then change licenses to each server without any reboot, you just need to activate the new licenses.
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moncompAuthor Commented:
Hi Guys sorry for the late reply.

Thanks for all your help. We ended up sorting the licencing with a lease agreement.
Kind Regards
moncomp
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