This is my first time posting here so please bare with me.
We have a Brother MFC-8370DN, which is for another department, and we want to be able to connect it up to our network so that we can a) set up scanning via FTP and b) access the web interface, and c) maybe set up a printing queue if they want it. The problem is that I think the NIC is faulty.
What I have done so far is:
- use a network cable to connect to data point in the wall and connect it to my MacBook to see if I get a network connection, which I do get.
- use the same network cable to connect to the MFC, and have DHCP set as the network boot method
- turn the MFC off and on again to ensure that the IP address has changed
- log into our DHCP server to track the MAC address (which I got from the network configuration page)
- set a static IP address, subnet mask and default gateway on the machine, power cycled, and tried to ping the address from the PC
- have performed a network reset on the MFC, then set the network configuration on this machine to resemble the exact network configuration on the MFC that we have in our office
Also note that there are no link lights on the MFC's NIC when connected via cable.
Have I exhausted my troubleshooting options? Should I get the NIC replaced, as Brother suggested?
(resubmitted as I only assigned 50 points, instead of abusing the maximum 500 points I get to offer)