How do you recommend I setup the incoming calls to the * system?
We have a Snom 370 with two add-on multi-button extension pads.
They are to be programmed with the extension no' for easy transfer.
Must I setup queues in *?
We are not making use of an ivr.
Do I simply direct all incoming calls to the reception phone and she then has to answer each one individually and transfer/hold the call.
What do you suggest please?