Receptionist Phone Unit setup in Elastix/Asterisk

Say,
How do you recommend I setup the incoming calls to the * system?
We have a Snom 370 with two add-on multi-button extension pads.
They are to be programmed with the extension no' for easy transfer.
Must I setup queues in *?
We are not making use of an ivr.
Do I simply direct all incoming calls to the reception phone and she then has to answer each one individually and transfer/hold the call.
What do you suggest please?
shaunwinginAsked:
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jfaubiontxCommented:
This would depend on the call volume. If you have fewer than say 20 calls per hour routing the calls to a single extension is probably fine unless all of those calls come in bursts. We handle this on one of three ways. One is to setup a follow-me with othdr extensions. The overflow calls can then be picked up by someone else with the receptionist handling the majority of the calls. The other methods are to setup either an auto attendant or call queue. The auto attendant allows the caller to dial the extension if known, select a directory of names, etc... The call queue is also popular and especially with higher call volumes. A call queue also allows more agents to be added to handle peak call flows.
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shaunwinginAuthor Commented:
Tx
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