Acer Laptop Keeps Crashing with BSOD
Have an Acer Extensa 5620 running Windows Vista Premium (SP2) 32-bit with 3 gigs of RAM. It boots all the way to the desktop (and past the Windows startup chime) but before I can launch anything, it crashes with a BSOD and reboots itself.
I can boot into Safe Mode with no problem. I went into the System Properties, Advanced tab and under Startup & Recovery I unchecked the "Automatically restart" option so that I would at least be able to read the details of error message on the BSOD. However, then I reboot normally and of course it once again crashes with a BSOD, but then it reboots itself immediately, preventing me from seeing the exact BSOD error. Then I go back into Safe Mode and sure enough the "Automatically restart" option has been enabled again!! I don't understand why that is happening.
How can I view the Kernel Memory Dump info in Safe Mode so that I can try to track down the driver or service that is causing this crash?
I can boot into Safe Mode with no problem. I went into the System Properties, Advanced tab and under Startup & Recovery I unchecked the "Automatically restart" option so that I would at least be able to read the details of error message on the BSOD. However, then I reboot normally and of course it once again crashes with a BSOD, but then it reboots itself immediately, preventing me from seeing the exact BSOD error. Then I go back into Safe Mode and sure enough the "Automatically restart" option has been enabled again!! I don't understand why that is happening.
How can I view the Kernel Memory Dump info in Safe Mode so that I can try to track down the driver or service that is causing this crash?
PaulD77
Did you try checking your event viewer when booted in safe mode?
ASKER
Good idea, PaulD. I opened up Event Viewer, but when I click on System under Windows Logs, it says, "Event viewer cannot open the event log or custom views. Verify that Event Log service is running. The request is not supported (50)." When I open up Services, it does show the "Windows Event Log" service running? What the hell??
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ASKER
Ended up just reinstalling Vista from scratch.