Exchange sp2 error

I try to install SP2 on exchange 2010 with sp1 installed , but i got the following error. SP2 Error
libra_ali786Asked:
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Jamie McKillopIT ManagerCommented:
Hello,

Disable your symantec services before attempting the upgrade.

JJ
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libra_ali786Author Commented:
Thanks , know i able to go for upgrade sp2

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libra_ali786Author Commented:
After update my owa is not working.   403 Forbidden : Access is denied              on owa access

What is the probelm
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Jamie McKillopIT ManagerCommented:
Since this is a separate issue, you should open a new question for this problem.

JJ
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libra_ali786Author Commented:
Thanks for prompt Response
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