Printer not collating under Windows 7

We have a printer that simply won't collate when trying to print from Crystal Reports under Windows 7 (works fine from XP).  The printer is a HP Laserjet P2055dn.  It will collate fine with 1 copy, just not with 2 or more copies.  It's connected via network to a Printer Server (Windows Server 2003).  Seems to work fine from Word too.

I have already tried the following but still don't seem to be able to find an answer:

- Reinstalling printer
- Using both the HP Universal Print Driver and the P2050 series driver
- Reinstalling the driver on the local computer
- Disabling/Enabling Mopier Mode
- Resetting Factory Default Settings
- Selecting/Deselecting collate option.
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You might try updating the firmware for the device   This link should take you there.

Next, as for the drive, were you using the PCL or PostScript driver?  If PCL, try PostScript and vice versa.

Lastly, can you install the printer as a local IP printer and recreate the collate problem?  This can determine if the 2003 server's spooler is the issue or not.
stvmphAuthor Commented:

I've updated the firmware and tried it locally but neither has worked.

Unfortunately using a PS driver is not feasible for us due to the fact that we have custom software that writes using PCL codes.
I see.  You mentioned that collate works fine in Word.  So for Crystal Reports, can you check to see if there may be any applicable updates for your version that may address the issue?

If not, this may be an extra step, but can you export the crystal reports to a PDF then print it out collated?

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stvmphAuthor Commented:
Thanks for that, we're currently updating to a completely new version of Crystal Reports and we'll do the testing then.  It definitely appears to be Crystal Reports only though and since we won't actually me able to test it for about a month, I'm happy to accept your help as the solution.

Thanks for your time.
You're very welcome!  Hope the new version works out for you.
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