Cisco VPN Client Connects - Can't Ping Internal Servers

Hi guys...

I am having trouble with 1 particular Windows 7 laptop.
The laptop is Win 7 32-bit. We have the latest Cisco  client 5.0.07.0410
Despite it connecting straight up to our router with username and password, and saying it is connected, it cannot ping or connect to any of our internal servers.

I am testing this using a Vodafone 3G USB Modem.

Our Internal network is 10.10.10.XXX

These are the IPs being supplied by the 3G modem and Cisco VPN Client :

Mobile Broadband adapter Mobile Broadband Connection:
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Vodafone Mobile Broadband Network Adapter
 (Huawei)
   Physical Address. . . . . . . . . : 00-1E-10-1F-B4-DF
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 10.96.157.230(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.252
   Default Gateway . . . . . . . . . : 10.96.157.229
   DNS Servers . . . . . . . . . . . : 88.82.13.44
                                       88.82.13.44
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection 2:
   Connection-specific DNS Suffix  . : companyname.local
   Description . . . . . . . . . . . : Cisco Systems VPN Adapter
   Physical Address. . . . . . . . . : 00-05-9A-3C-78-00
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::1506:8ea9:5e58:2404%15(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.100.35(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 0.0.0.0
   DHCPv6 IAID . . . . . . . . . . . : 419431834
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-52-A9-E4-00-16-D3-E6-F8-33
   DNS Servers . . . . . . . . . . . : CORRECT INTERNAL DNS SERVER ADDRESS
                                       64.69.177.77
   NetBIOS over Tcpip. . . . . . . . : Enabled

If i disconnect the VPN, and 3G modem, then connect to the LAN normally, it can ping and connect to all internal servers normally.

All other machines are connecting using the same client, and profile without issue.
I have also tried several different user logins, with different privilege levels, same problem.

Any help would be appreciated,

Thanks

HICT

HICTAsked:
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akalbfellCommented:
Does the vpn work fine when you connect via wifi instead of the 3G card?
Are other computers connecting to the VPN fine?
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HICTAuthor Commented:
all other vpn users are connecting fine.
unfortunately I do not have wireless here to check.
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akalbfellCommented:
Are you using the normal ipsec or is this SSL with the anywhere client?
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HICTAuthor Commented:
I'm sorry i'm not technical enough to answer that question.
At a guess this is the normal ipsec.
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akalbfellCommented:
I assume so also. I have had this problem a few times and opened up a TAC request with Cisco to troubleshoot it. The best answer they could come up with is it's some weird glitch while using the cellular network. I've only been able to come up with work arounds as they didn't have an official fix yet.

1. Update any of the software/drivers related to the 3G card (this worked for me on 1 laptop)

2. See if it's not pulling DNS data. Open your hosts file in notepad (C:\windows\system32\drivers\etc\hosts) and add a static line for one of your servers. Lets say the server's name was filesrv and the ip was 1.1.1.1 your entry would look like this...

1.1.1.1 filesrv

3. If neither of those get you anywhere you can setup SSL vpn on the router and switch to the Anywhere client on the laptop. This always works right away for me but requires a little more setup. Lets start with option 1 or 2 and then see where that leads us.
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HICTAuthor Commented:
Thanks akalbfell!

The issue was infact "some weird glitch while using the cellular network".
Configured the 3G modem to run through Windows Dial-up, rather than the bundled software, and it worked first time.

Much appreciated.

HICT
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