gear3tech
asked on
BSOD
Hi,
Hoping someone can help pin point the problem with is blue screen. It is Windows 2008 r2 new install running fine for about a week. debug.txt
thanks
Hoping someone can help pin point the problem with is blue screen. It is Windows 2008 r2 new install running fine for about a week. debug.txt
thanks
ASKER
Hi Bits,
Thanks for the help, that is a nice program. Here the info from the program.
========================== ========== ========== ====
Dump File : 121511-777945-01.dmp
Crash Time : 12/15/2011 8:16:42 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLE D
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c000001d
Parameter 2 : fffffa80`039dbb60
Parameter 3 : 00000000`00000002
Parameter 4 : fffffa80`00824b00
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121511 -777945-01 .dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 271,368
========================== ========== ========== ====
Thanks for the help, that is a nice program. Here the info from the program.
==========================
Dump File : 121511-777945-01.dmp
Crash Time : 12/15/2011 8:16:42 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLE
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c000001d
Parameter 2 : fffffa80`039dbb60
Parameter 3 : 00000000`00000002
Parameter 4 : fffffa80`00824b00
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121511
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 271,368
==========================
Ok... we seem to be on the right track.
First, let's follow what Microsoft recommends for this error and we can take it from there depending on the results: http://technet.microsoft.com/en-us/library/cc957622.aspx
This is most likely a damaged/corrupt driver and it would be just a matter of determining which one is causing the problem.
Bits ....
First, let's follow what Microsoft recommends for this error and we can take it from there depending on the results: http://technet.microsoft.com/en-us/library/cc957622.aspx
This is most likely a damaged/corrupt driver and it would be just a matter of determining which one is causing the problem.
Bits ....
I forgot to mention...since it is a new install, we could suspect that when you installed, Microsoft automatically assigned the wrong driver to one of your devices.
Just to make sure:
Righ click on "My Computer".
Select Manage
Expand the Device Manager
Let me know if any device is showing with a Yellow Exclamation sign.
Bits ...
Just to make sure:
Righ click on "My Computer".
Select Manage
Expand the Device Manager
Let me know if any device is showing with a Yellow Exclamation sign.
Bits ...
I just found this other article from Microsoft. It seems to be more thorough:
http://support.microsoft.com/kb/275678
Bits ...
http://support.microsoft.com/kb/275678
Bits ...
ASKER CERTIFIED SOLUTION
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SOLUTION
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Please download and install the following application:
BlueScreen View from http://www.nirsoft.net/utils/blue_screen_view.html
BlueScreenView scans all your minidump files created during 'blue screen of death' crashes, and displays the information about all crashes in one table. For each crash, BlueScreenView displays the minidump filename, the date/time of the crash, the basic crash information displayed in the blue screen (Bug Check Code and 4 parameters), and the details of the driver or module that possibly caused the crash (filename, product name, file description, and file version).
For each crash displayed in the upper pane, you can view the details of the device drivers loaded during the crash in the lower pane. BlueScreenView also mark the drivers that their addresses found in the crash stack, so you can easily locate the suspected drivers that possibly caused the crash.
Once we determine the cause we can steer you in the right direction.
Hope this helps...
Bits ...