compaq nw800 not recognizing CD drive

Hi,

I have a laptop on which the CD-ROM drive is no longer recognized though it appears to be operational.  I can hear it spin up.  If I look in the device manager I do not see it.  

Also, trying to boot form it isn't working.  Any suggestions as to what I can try would be appreciated.
medxmediaAsked:
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Gerwin Jansen, EE MVETopic Advisor Commented:
Can you get into the BIOS and see if it's detected there? If it's there then it will probably be caused by a driver. What OS do you have?
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dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.Commented:
If you can't boot from it then that implies faulty hardware or bad connections.

>>  Also, trying to boot form it isn't working.

Explain.  Is it bypassed in the boot process, ie, the CD is set to boot first but this never occurs or do you get boot errors when it tries to read the CD.

Try also checking the connection from the drive to the motherboard and try using a CD drive cleaning kit available from music or computer stores.
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☠ MASQ ☠Commented:
Failing to boot is the big clue.  At this point drivers aren't involved.  If the CD boots in another machine then your drive needs replacing.
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medxmediaAuthor Commented:
Hi,

Thanks for the input.

To clarify, when I try to boot from the CD I keep getting a non-system disk error when the system disk is in the drive.  I haven't looked at the BIOS and will try to do so.  I also haven't checked the drive connection but is this a likely culprit?  

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dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.Commented:
>>  I also haven't checked the drive connection but is this a likely culprit?

Possible.  Connection may not be quite correct.

Also run a CD drive cleaning kit as well.

I'd suspect the first as Windows doesn't see the drive.
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nobusCommented:
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nobusCommented:
or replace the drive - if it does not boot from it - you're sure the cd is bootable?
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medxmediaAuthor Commented:
I really couldn't get to the bottpm of this but the experts comments were helpful in determining that I am having a hardware problem.  Masqueraid's comment about a CD being bootable in another machine but not in the laptop was key.  dbrunton's comments lead me to a do-it-yourself guide on microsoft that confirmed two things one that I couldn't repair the registry by the methods suggested and more important that the system was too old to invest the effort.  And while I never did look at the Bios, it's something I'll think about if something like this crops up in the future.  In the end it will be easier and more cost effective to replace the system than repare it.  I never experienced the sense that my kids grew up too fast, but brand new computers sure get old fast.  Thanks for the advice.  It's appreciated.
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