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Unable to open a disk of the virtual machine error when backing up VMs using backup exec 2010 R3 SP1

we have a VMware infrastructure and a backup exec server. before migrating to vcenter 5, all the backups was done successfully, but after moving hosts to vcenter 5 and changing backup exec settings to connect to the new vcenter server, the errors below shown when i want to backup a virtual machine.


Job name            : Backup 00027
Job type            : Backup
Job status          : Failed
Job log             : C:\Program Files\Symantec\Backup Exec\Data\BEX_VMBKEXEC_00087.xml
Server name         : VMBKEXEC
Selection list name : Backup 00027
Device name         : VMBackups_Local
Target name         : All Devices (VMBKEXEC)
Media set name      : Keep Data for 4 Weeks

All Media Used
B2D000093

Error category    : Resource Errors
Error             : e0009585 - Unable to open a disk of the virtual machine.
For additional information regarding this error refer to link V-79-57344-38277

I installed the latest SP1 and it mentioned it will work on vcenter 5. I, also, disabeld SAN transport mode, but nothing has been changed.

Any suggestion would be appreciated.
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