Active sync error

One of our user is reporting active sync error. Following are the details

Mobile make and model: HTC hero
Error code: CONNMGR_36  85020006
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Can you access websites from your device while it is connected?  What is the address yo uare trying to sync to?  it should just be
1. Verify the connectivity settings on your device.
2. Reduce the number of top level folders around 300 or less by moving some top level folders to be subfolders or use a Windows Mobile 2003-based device

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
sudheendra2001Author Commented:
Hi Rocket,

We found folders in mailbox..your suspection is perfect. Thanks..we did as you told working fine.

There is no issue with connectivity as internet is working fine mibile.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.