Active sync error

One of our user is reporting active sync error. Following are the details

Mobile make and model: HTC hero
Error code: CONNMGR_36  85020006
LVL 2
sudheendra2001Asked:
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getzjdCommented:
Can you access websites from your device while it is connected?  What is the address yo uare trying to sync to?  it should just be https://yourmail.yourdomain.com
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rocket_sudhiCommented:
1. Verify the connectivity settings on your device.
2. Reduce the number of top level folders around 300 or less by moving some top level folders to be subfolders or use a Windows Mobile 2003-based device
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sudheendra2001Author Commented:
Hi Rocket,

We found folders in mailbox..your suspection is perfect. Thanks..we did as you told working fine.

There is no issue with connectivity as internet is working fine mibile.
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