Dropped packets an latency issues
We had been having issues with our internet. I contacted our ISP and did some trouble shooting.
From their end, internet was fine but when pinging our Ext IP on the firewall they were drop packets.
From our firewall I pinged the Ext gateway, no dropped packets but
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This is our Setup
ATT Router -> HP Procurve 2626 -> WatchGuard XTM 510
Tech support suggested the issue is between the switch and the firewall.
How would I resolve this?
From their end, internet was fine but when pinging our Ext IP on the firewall they were drop packets.
From our firewall I pinged the Ext gateway, no dropped packets but
Reply from 70.x.x.x bytes=32 time=1ms TTL=254
Reply from 70.x.x.x bytes=32 time=6ms TTL=254
Reply from 70.x.x.x: bytes=32 time=1ms TTL=254
Reply from 70.x.x.x: bytes=32 time=1ms TTL=254
Reply from 70.x.x.x: bytes=32 time=1ms TTL=254
Reply from 70.x.x.x: bytes=32 time=1ms TTL=254
Reply from 70.x.x.x: bytes=32 time=1ms TTL=254
Reply from 70.x.x.x: bytes=32 time=1ms TTL=254
Reply from 70.x.x.x: bytes=32 time=1ms TTL=254
Reply from 70.x.x.x: bytes=32 time=1ms TTL=254
Reply from 70.x.x.x: bytes=32 time=1ms TTL=254
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This is our Setup
ATT Router -> HP Procurve 2626 -> WatchGuard XTM 510
Tech support suggested the issue is between the switch and the firewall.
How would I resolve this?
ASKER
On the ATT router , they said there were no errors
From the switch to the ATT router, there were some errors:
Errors (Since boot or last clear) :
FCS Rx : 21 Drops Rx : 553
Alignment Rx : 20 Collisions Tx : 108
Runts Rx : 0 Late Colln Tx : 553
Giants Rx : 0 Excessive Colln : 0
Total Rx Errors : 21 Deferred Tx : 158
The errors stop accumilating when i changed the firewall from auto to 100M Full duplex.
Should it be at 1ms or is it normal to see 6ms, 8ms, 24ms everynow and then
From the switch to the ATT router, there were some errors:
Errors (Since boot or last clear) :
FCS Rx : 21 Drops Rx : 553
Alignment Rx : 20 Collisions Tx : 108
Runts Rx : 0 Late Colln Tx : 553
Giants Rx : 0 Excessive Colln : 0
Total Rx Errors : 21 Deferred Tx : 158
The errors stop accumilating when i changed the firewall from auto to 100M Full duplex.
Should it be at 1ms or is it normal to see 6ms, 8ms, 24ms everynow and then
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ASKER
Should it be at 1ms or is it normal to see 6ms, 8ms, 24ms everynow and then.
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ASKER
The ATT router , switch ports, and firewall are all set to 100M Full duplex.
We swapped out the patch cable and tested the old one, it passed.
The router does not have a 10base T.
We swapped out the patch cable and tested the old one, it passed.
The router does not have a 10base T.
ok,
And do you have the same issues, errors stable now or rising, external ip of the firewall from the internet still suffering packet loss ?
i have to say it's weird to have packet loss only in one direction...
That should be easy to test by patching the firewall directly to the ATT router.... did you try that ?
And do you have the same issues, errors stable now or rising, external ip of the firewall from the internet still suffering packet loss ?
i have to say it's weird to have packet loss only in one direction...
Tech support suggested the issue is between the switch and the firewall.
That should be easy to test by patching the firewall directly to the ATT router.... did you try that ?
SOLUTION
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ASKER
Will try patching firewall to att router in the morning and will post the update.
Should I set all 3 hardware to auto?
Should I set all 3 hardware to auto?
ASKER
I patched the firewall to the att router. Same issue dropping packets. Out of 1000 pings it drops 2
I repaced the firewall with a new one.
I replaced the att router with new one.
I replaced the switched.
I tested and replaced cables.
Performance is not an issue anymore but if not resolved i believe this will occur again.
Any ideas?
Should I worry since our interent is up an running?
I repaced the firewall with a new one.
I replaced the att router with new one.
I replaced the switched.
I tested and replaced cables.
Performance is not an issue anymore but if not resolved i believe this will occur again.
Any ideas?
Should I worry since our interent is up an running?
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ASKER
Thank you everyone for trying to help me on this issue.
I am not going to worry about it since performance is good and there is no down time.
I am not going to worry about it since performance is good and there is no down time.
Can you check the interaface that is connected to your ISP and see if you have any erros on the physical port?