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Sonicwall Client never makes it to Stage 1

Here's the problem I'm running into. I have a client with a Windows 7 32bit Dell Laptop. Recently they used Windows Easy Transfer to copy Documents and Programs over after a hardware problem with the old laptop. The Sonicwall client worked on the previous laptop. Now it doesn't. I've matched the connection settings to my laptop which connects fine, but when we click connect on this new laptop the log shows the connection being enabled but never goes to stage 1, just sits there at enabled. The Sonicwall program itself states the connection as disabled, but the log shows it as enabled but it never goes any further. We are using the 4.6 version of the Sonicwall Client. I have uninstalled the software and even used the Sonicwall cleanup tool and then re installed with the same result. I'm starting to fear there is a Windows problem with this laptop since it works for others in the office. But I would hate to backup the laptop again and wipe it clean, again.
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DrOriginal
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DrOriginal
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1 Solution
 
carlmdCommented:
Have you tried turning off the Windows firewall to see if that is what is blocking it?
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DrOriginalAuthor Commented:
carlmd: Yes, I did try disabling the windows firewall and the laptop's AV program. Neither were successful.
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carlmdCommented:
What model Sonicwall do you have?

Does it have the SSLVPN, and if so did you try that?

If you run a traceroute to the target system from the laptop, does it get there?
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DrOriginalAuthor Commented:
It is a Sonicwall TZ 200. We are not using SSLVPN, I believe that is an option. We use the IPspec with the preshared key. I have not tried SSLVPN yet mainly because this is my first sonicwall and I don't have much VPN experience. Our Sonicwall resller set up our VPN initially and it's been working ever since so I didn't mess with it. I have not run a traceroute on the laptop yet, it is the VP's laptop so I will be sure to try that when I get my hands on the laptop next. Which will probably after the holidays.
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carlmdCommented:
If you want to try the SSLVPN here is a detailed article on how to set it up.

https://www.fuzeqna.com/sonicwallkb/consumer/kbdetail.asp?kbid=6461

The TZ200 includes one SSLVPN license, so it should work for you.
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DrOriginalAuthor Commented:
Thank you carlmd, that was a great link. I was able to set it up and test it on my laptop. Now I just need to get my hands on the problem laptop and install netextender and test it there. I'll update when after I test it.  
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carlmdCommented:
Ok, just keep in mind that you have a one user license to the SSLVPN.

If you decide this is the way to go, then you can buy more for about $50 per user, if you need them.

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DrOriginalAuthor Commented:
Very complete and quick response
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