Adobe Illustrator CS2 Won't Save and Gives "An Unknown Error Has Occurred"

My partner and I received new Win7 PCs.  He installed Adobe Illustrator CS2 with no problems.  After I installed it, when I try to Save in any format to anywhere, I get "An Unknown Error Has Occurred".  Internet says it is either a corrupt preference file or bad installation due to an antivirus running (which it was at the time of install).  First, I tried to delete the preferences file (Allprefs), then everything in the main preferences folder (C:\Users\Randy.UNITED\AppData\Roaming\Adobe\Adobe Illustrator CS2 Settings), without success.  Then in uninstalled it and deleted any folder related to Illustrator.  I then reinstalled it without the antivirus running, but still receiver the error.  Maybe there is a folder I missed deleting?
LVL 2
rvfowler2Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

njohnson6378Commented:
If you seta restore point prior to installing revert to that.  Also be sure to delete the files from the Temp folder as well. You may also have to edit the registry and delete any keys associated with the adobe install as there will be several remaining, which will most likely be your issue.
0
rvfowler2Author Commented:
Can't do a restore point as I installed a whole slew of programs last night on my newly imaged computer.  Went through the Temp folders, but nothing was in them.  Delete all registry entries associated with .ai and Illustrator, but it makes me hesitant to try again when I see that my icon has not blanked out but shows the Illustrator colors.
0
rvfowler2Author Commented:
Had to upgrade Adobe from CS2 to CS5 for this to work on Windows 32-bit.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
rvfowler2Author Commented:
The solution provided did not work.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Illustration Software

From novice to tech pro — start learning today.