When the printer is plugged into the UPS it will sound the UPS alarm and then shut down the printer. If the printer is plugged directly into the wall outlet the printer stays on. The printer also has a MICR ship installed. Replaced printer with brand new printer and also replaced UPS with brand new UPS and the problem still exists. Here is what I have done so far.
1. Replaced UPS
2. Replaced Printer (under warranty)
3. Replaced power cord
4. Removed MICR chip
5. Removed the ethernet cable
6. Tried an outlet not around the original outlet
Notes: Another 5210N is plugged into the same UPS but on the Surge side and it never shuts down. Saw this flash before printer shut down. 58 Too many flash options installed.
Can someone shed some light on this for me please? Dell says these printers are not made to work with UPS and I find this hard to believe.