asked on

Outlook crashes when creating new email

I am having an issue with Outlook. Whenever I try to create a new email, new task, reply to an email, forward an email, Outlook will crash.

I have not installed any new software recently that would have altered Outlook. The only "extensions" that I have installed are an Autotask extension and Google Calendar Sync. I have tried disabling/removing both extensions and the issue still occurs.

I have ran Outlook in safe mode and I am able to reply to emails and create new emails, but Outlook will crash after a few emails (5-6) have been created/replied to.

OS: Windows 7 64-bit
Outlook 2007
Event log error:

Event ID: 1000
Faulting application name: OUTLOOK.EXE, version: 12.0.6607.1000, time stamp: 0x4e398dcd
Faulting module name: OUTLOOK.EXE, version: 12.0.6607.1000, time stamp: 0x4e398dcd
Exception code: 0xc0000005
Fault offset: 0x009ed2c6
Faulting process id: 0x1854
Faulting application start time: 0x01ccc0d1e5fd0f6d
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE
Report Id: 29773c79-2cc5-11e1-93c8-001fc66fb670

davetorres

I would try to repair your OST file just in case of corruption. Also, repair the Office installation by going to control panel --> program features--> office 2007 then click on the change button.

Let me know if either method helps

SBSWIZARD

ASKER

Tried both and neither method worked. I have also checked that the latest updates have been installed for Office.

gopal_krishna

Start Outlook once with the following 2 command switch and check.

outlook /resetnavpane
outlook /cleanfreebusy

Thanks,

apache09

First check you have the Latest SP installed
Office 2007 SP3
http://www.microsoft.com/download/en/details.aspx?id=27838

Now considering it works for a while in Safe Mode...

This would indicate that there is an Add-In Affecting it.
You may not be able to disable off of them via outlook
So you have to look in the Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins

Note the add-ins listed here
Note their load behaviors

Once noted, set them all to 0

Open outlook and test
SHould see that it works fine
If its working fine
Close outlook and go back to registry
Set only 1 of the addins back to their previous setting

Open OUtlook and Test
If okay, continue the process until you find the one thats causing the issue

SBSWIZARD

ASKER

Tried

outlook /resetnavpane
outlook /cleanfreebusy

And neither of these methods worked.

The latest service pack is installed and I double checked on all updates. Looked in the registry and found only one addin

Search.Outlook.Toolbar

Set the behavior to 0 and restarted Outlook. No go. Still could not create a new email running in normal mode. Reset the behavior back to default.

ASKER CERTIFIED SOLUTION

SBSWIZARD

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

SBSWIZARD

ASKER

Found the outcmd.dat and extend.dat were corrupted. Renamed the extensions to .old and launched Outlook. Issue was resolved.