Outlook crashes when creating new email

I am having an issue with Outlook. Whenever I try to create a new email, new task, reply to an email, forward an email, Outlook will crash.

I have not installed any new software recently that would have altered Outlook. The only "extensions" that I have installed are an Autotask extension and Google Calendar Sync. I have tried disabling/removing both extensions and the issue still occurs.

I have ran Outlook in safe mode and I am able to reply to emails and create new emails, but Outlook will crash after a few emails (5-6) have been created/replied to.

OS: Windows 7 64-bit
Outlook 2007
Event log error:

Event ID: 1000
Faulting application name: OUTLOOK.EXE, version: 12.0.6607.1000, time stamp: 0x4e398dcd
Faulting module name: OUTLOOK.EXE, version: 12.0.6607.1000, time stamp: 0x4e398dcd
Exception code: 0xc0000005
Fault offset: 0x009ed2c6
Faulting process id: 0x1854
Faulting application start time: 0x01ccc0d1e5fd0f6d
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE
Report Id: 29773c79-2cc5-11e1-93c8-001fc66fb670


SBSWIZARDAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

davetorresCommented:
I would try to repair your OST file just in case of corruption. Also, repair the Office installation by going to control panel --> program features--> office 2007 then click on the change button.

Let me know if either method helps
0
SBSWIZARDAuthor Commented:
Tried both and neither method worked. I have also checked that the latest updates have been installed for Office.
0
gopal_krishnaCommented:

Start Outlook once with the following 2 command switch and check.

outlook /resetnavpane
outlook /cleanfreebusy

Thanks,

0
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

apache09Commented:
First check you have the Latest SP installed
Office 2007 SP3
http://www.microsoft.com/download/en/details.aspx?id=27838

Now considering it works for a while in Safe Mode...

This would indicate that there is an Add-In Affecting it.
You may not be able to disable off of them via outlook
So you have to look in the Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins

Note the add-ins listed here
Note their load behaviors

Once noted, set them all to 0

Open outlook and test
SHould see that it works fine
If its working fine
Close outlook and go back to registry
Set only 1 of the addins back to their previous setting

Open OUtlook and Test
If okay, continue the process until you find the one thats causing the issue
 
0
SBSWIZARDAuthor Commented:
Tried

outlook /resetnavpane
outlook /cleanfreebusy

And neither of these methods worked.

The latest service pack is installed and I double checked on all updates. Looked in the registry and found only one addin

Search.Outlook.Toolbar

Set the behavior to 0 and restarted Outlook. No go. Still could not create a new email running in normal mode. Reset the behavior back to default.
0
SBSWIZARDAuthor Commented:
I seemed to have resolved the issue.

I renamed the extend.dat and outcmd.dat to .old and restarted Outlook. I was able to successfully create new emails/respond/forward.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
SBSWIZARDAuthor Commented:
Found the outcmd.dat and extend.dat were corrupted. Renamed the extensions to .old and launched Outlook. Issue was resolved.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.