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TOSHIBA WINDOWS 7 home

Hi Guys,

I have a very odd one, i have a toshiba sallite pro L500 with windows 7 home premimum, the wireless does not work even though it says its connected but in the display its saying identifying.

i re instlled the driver, wireless switch is ON as well, i have also tried this laptop on a different network but it didnt worked there too.

Am i missing something small here.

Thank you for help in adavnce

If this is a secured network, check your wireless key if its correct. Take note that it's case sensitive.

Try running:

netsh winsock reset
netsh int ip reset

That will reset the winsock catalogue and TCP stack. Also, if you have Antivirus software with a firewall installed, try removing it. Especially if it is webroot. I have seen this many times with that security software installed.

If you are not able to connect to any wireless network the problem is most likely your laptop (hardware or software) which I think you are aware of. It is true that anti-virus and or firewall software could be messing with your connection. The problem could also be your wifi software. Are you using Windows to connect to the networks or a 3rd party software installed on the laptop? Try the opposite of what you have been using and see if that helps. If not you may have a bad wireless card or it might have come lose in its socket. If that is the case you might be able to re-seat it in its socket if you can get easy access to it but doing so could fry the mobo if you are not careful.

>> i have also tried this laptop on a different network but it didnt worked there too. << you may have a failing card, can you test with another?

you an test if it works from the knoppix live cd : ftp://ftp.gwdg.de/pub/linux/knoppix/KNOPPIX_V6.7.0CD-2011-08-01-EN.iso

See if you have DHCP (automatic configuration) enabled on your computer before trying everything suggested above. There's a chance that you have manual configuration enabled for your wireless adapter, which won't work unless it has a correct config.
Start->Control Panel->Network And Sharing Center -> Change Adapter Settings -> right click on your wireless adapter and select properties -> left click on Internet Protocol version 4 and click properties.
Make sure you have "Obtain an IP address automatically" and "Obtain DNS server address automatically" selected before trying anything else.

ASKER

Hi All,

Thank you for advice this is great.

As i said in my question i am connected to wireless, so in wireless list it shows that i am connected, but i can not access internet, i removed all AV and switch off firewall.

You said that you reinstalled the wireless software, did you install from a CD, or did you download the newest software from the manufacturer's website?

If you already have the newest software downloaded, what encryption is your router using? Try to disable encryption entirely and see if that works. If it does and you were using WPA2, try setting the router to a compatibility mode with WPA2+WPA, or just WPA. It is possible the wireless card is having difficulty with a specific encryption method.

did you test if it works on Knoppix?

ASKER

hi copyrighted, i have installed new version from toshiba website, i dont think its encrpytion issue because i have tried three different networks.

sorry nobus havent tried yet.

thank you for your advice both.

I would still turn encryption off on the router just to test, will only take a minute, and you can set it back to what it was immediately after, but i have seen this exact symptom with encryption problems before.

Make sure WLAN Autoconfig is started and set automatic.

Launch services.msc and make sure dhcp is started and automatic.

Check in safe mode with networking.

Post results.

Ded9

Could be a software blocking it to connect. Have you tried hardwiring the computer directly to a modem or router if it can connect?

ASKER

hi Artkarios,Ded9

Merry christmas to all first of all.

i have hard wire the laptop and it still shows that its connected but in description its saying IDENTIFYING......

did you try knoppix yet ?

Merry Christmas ammartahir1978 :)

Did you try these steps.

Make sure WLAN Autoconfig is started and set automatic.

Launch services.msc and make sure dhcp is started and automatic.

Check in safe mode with networking.

Post results.

Ded9

ASKER

hi ded9

it is on autoconfig but when i go to dhcp service it was not runnng but when i try to restart the service it fails and gives an error 1075 dependencies services not start????

ASKER

hi ded in safe mode its saying that same

Wireless COnnected but then IDENTIFYING so i am connected to my router but not to internet, i have 3 other laptops which are working absolutely fine.

You probably had the zero access root kit if you had an infection before this started...this is very difficult to fix.I am mobile right now, but will try and post a comprehensive fix when I get to the office tomorrow

You probably had the zero access root kit if you had an infection before this started...this is very difficult to fix.I am mobile right now, but will try and post a comprehensive fix when I get to the office tomorrow

ASKER

thank you copyrighted

DHCP service needs to set to started and automatic without that you cannot connect to internet.
Your computer will not get an ip address.

Try this
Make sure win http web proxy service is started and automatic.

Can also try uninstall your security software (AV) ...reboot.... then try to start http web proxy and dhcp service.

Post results.

Ded9

since i get no answer - i'll better sign off

ASKER

sorry nobus i am really sorry i am trying your solution now as well

ded9 i will try your suggestion after trying nobus

but thank you both

ASKER

nobus once i download this iso what should i do after that shall i boot the laptop through this?

SOLUTION

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Recovering from the ZeroAccess rootkit.

First, make sure you are still not infected: http://support.kaspersky.com/faq/?qid=208283363
and then run: http://www.bleepingcomputer.com/download/anti-virus/combofix

After running both of those utilities, run the following at a command prompt:

netsh int ip reset
netsh winsock reset

Open in new window

Reboot and try again, if you still cannot get on the internet, open the device manager by clicking Start->Run and typing 'devmgmt.msc' and press enter. Next, click on the view menu and choose 'Show hidden devices'. Now, under 'Non-Plug and Play Drivers', right click and uninstall any drivers that are marked with a yellow exclamation point. After removing the drivers, reboot the computer. When the computer reboots, click on Start->Run and type 'sfc /scannow'. This will scan system files and attempt to repair them. After this process completes, reboot the computer and try again.

If you are still not able to connect to the internet, you will need to perform an in place upgrade. You will need your Windows 7 DVD that came with the computer to accomplish this, here is a link to an MS walkthrough:
http://support.microsoft.com/kb/2255099

This SHOULD fix anything that was corrupted by ZeroAccess

ASKER

thank copyrighted,

i have sophos AV installed on this laptop and have removed all the infected file, i have see the control panel and the only service which have yellow triangle is HTTP, i will try rest and let you know

Do not skip running those utilities

They find stuff that your normal AV might not.

ASKER

hi copyrighted combo fix find the rootkit something like that and fixed it and then rebooted but now when i come to login screen key board and mouse doesnt work at all

Try booting into safe mode by pressing f8 before windows starts loading and see of they work there...did combo fix tell you which file was infected?

Try booting into safe mode by pressing f8 before windows starts loading and see of they work there...did combo fix tell you which file was infected?

ASKER

not working in safe mode??

it says something like rootkit have entry in afs

Boot into the recovery console, and if necessary, choose 'Advanced Repair Options', then open a command prompt. type C: and then dir and make sure that C: in the recovery console is actually your windows C: drive, if not, try D:.

Whichever is your windows drive, type:

sfc /scannow /offbootdir=C: /offwindir=C:\windows

Open in new window

Make sure that the C: is your boot drive, and C:=\windows is your windows directory.

Also, you may try and plug a USB keyboard/mouse into the laptop and see if those work, or if you are already using a usb/wireless keyboard/mouse, try the built in keyboard/touchpad.

ASKER

usb mouse working tho n after clicking on logon combofix runnin n it has completed stage 48

Good...just let me know the status after all of the walkthrough i posted.

and the status when running Knoppix

ASKER

hi Copyrighted- nothing still same issue, even tho combofix detected the rookit virus and removed it.

Hi Nobus- its running now i will let you know in a bit.

Did you follow the steps in my previous post after running combo fix? Including the repair install?

ASKER

i followed the steps you mentioned in your kasperky and combo post but not the one you mentioned about recovery console, becasue when i press f8 it doesnt give me advance options

go back to my original talk through and follow the post from there with the steps along the lines of removing the devices from the non plug and play devices and continue from there

ASKER

oh sorry that yes i have done that one

If you have FN option in you keyboard then tap that once and then keep tapping F8 on boot.

You will get those options on boot.

Ded9

ASKER

nobus i have tried the iso and it worked with wired so thank you for that, but how can i test wireless because i can not see any option for wireless connection in there?

it should work - but i must add i never tested it myself
you can see they discussed it already in 2003 http://www.linuxquestions.org/questions/linux-wireless-networking-41/knoppix-wireless-networking-connecting-to-the-internet-201332/

i have no wireless here to test it now, so i would say a bad card
can you test with another one?

ASKER

hi Nobus, thank you for the post but i dont think its the wireless card which is clprit!!! becasue in windows my network card is also doing the same thing link wireless when i connect it through cable.

i am thinking to buy a win7 home premimum and do a repair on windows that might solve the issue.

what do you mean with "my network card is also doing the same thing link wireless when i connect it through cable."

i don't understand it

ASKER

i meant when i was running widows in normal mode, when i connect my laptop through cable i was doing the same thing like wireless card, that it was saying it was connected but it was stuck on Identifying.

but when i boot it with Knoppix network card was detected e01 and wired with my router it worked fine but wireless is not. so either knopix doesn support my wireless card or i probably need to install wireless card drivers.

thanks
A

We have determined that your problem is in windows because of the zero access root kit, so there it's no need to test with bootable CDs...which steps have you followed in my original post? And did you follow them in order?

ASKER

hi Copy right ed yes i have each exactly like same

Did you perform the in place upgrade of windows?

Did you perform the in place upgrade of windows?

ASKER

Hi Copyrighted, no i havent ? shall i ? if yes how?

I posted a link at the bottom of my first walk through

ASKER

oh sorry copyrighted i dont have my CD with me i lost it!!!!

Best advice I have is to moisture one then...otherwise you may have to backup your data and run the manufacturers recovery

ASKER

do you know how can i run manufacture recover i have this toshiba l500

you can buy the recovery cd from toshiba

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ASKER

i had to reinstall windows on laptop, thank you very much for your help and time