MS Excel 2010 not printing certain letters
I have an excel document that when I print it out it does not print the letter V or K's. On the print preview they show up fine. It does not leave a blank were the letters are supposed to be but will shift the rest of the letters over. Any ideas?
ASKER
I created a new excel sheet on a completely different computer and printed to the same printer with the same results. We also have 3 of the same printers on the print server that use the same drivers. They all print with the letters missing. I will try and download a new driver and install the printer locally.
What is the font used in the spreadsheet? Does it happen if you use a different font? Do other applications print fine when using the same font?
I would start by setting the driver to "download softfonts", rather than using printer fonts. That will rule out a mismatch between the font on the PC and the one in the printer. You'll need to dig through the options in printer Properties to find the setting.
If that does not help, try installing a different driver. For example, if you're currently using a PCL6 driver, try PCL5 or PostScript. Of course that depends on the printer model. Which printer are you using?
If other apps print OK with the same font, then it indicates an Excel problem. In that case, try a clean install of Excel.
I would start by setting the driver to "download softfonts", rather than using printer fonts. That will rule out a mismatch between the font on the PC and the one in the printer. You'll need to dig through the options in printer Properties to find the setting.
If that does not help, try installing a different driver. For example, if you're currently using a PCL6 driver, try PCL5 or PostScript. Of course that depends on the printer model. Which printer are you using?
If other apps print OK with the same font, then it indicates an Excel problem. In that case, try a clean install of Excel.
ASKER
I updated the driver on the print server and it fixed the problem. Now I have multiple computers that are losing the port ip address for the printer. I had to manually install an IP printer on 1 of them bypassing the print server. On the other one it works but if you look at the port properties it does not show the IP address like it should. I tried removing and browsing out the the print server to reconnect and it connects but will not fix the port. Any ideas?
If you're printing via a server the PC will not show the printer's IP address. That will only show on the server.
ASKER
If you go into the properties of the printer from a workstation and select the ports tab it will show you the IP address. It always has on all of mine.
I've always seen it as \\server\printer but that's mainly on XP machines. It's possible that M$ changed it in Vista or Win7 but I'm guessing
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ASKER
Manually install the printers that are lost.
The very first troubleshooting steps you should check is if you can recreate the issue with any other Excel sheet, word document or notepad. if the problem can be recreated with application would required to be either fixed with a patch or re-installation.
Also you can try performing a head cleaning on printer and re-installation of printer driver. Also to do a root cause analysis can you also provide any other information on when did this started, what was the latest hardware / software you installed that may cause this, any chance of virus / Mal ware infection?