How do I setup SBS 2011 RWA to use printers at the remote site?

My client allows a remote vendor to RWA in to one of their PC's. The PC is a local client to the SBS 2011 server. RWA is configured to allow printing to the remote printer, but the local PC doesn't see the remote printer.

How do I setup the local PC (and/or the server) to recognize the remote printer?
dossbobAsked:
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Maen Abu-TabanjehNetwork Administrator, Network ConsultantCommented:
am little confused about RAW...?? what do you mean is printer or print server? and what is model?
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dossbobAuthor Commented:
It's not RAW, but rather RWA (Remote Web Access). No print server is involved, and I don't know yet what model their printer is. I will have to find out in order to install the appropriate driver, but that doesn't affect my question.

The remote vendor is able to print at their site from their PC. When they connect remotely to my client's PC (via RWA), my client's PC does not see the vendor's printer.

What I need to know is how to define the vendor's printer on my client's PC, and how to allow it to be shared across the RWA connection.
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Maen Abu-TabanjehNetwork Administrator, Network ConsultantCommented:
opps , i understood , i have solved this issue before , go to printer properties in your local PC right click printer properties -> advanced tab -> printer processor -> select RAW -> restart print spooler server then try , it will work fine
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rordonezCommented:
If its a remote desktop issue, And the printer driver  is installed on the SBS. and also on the Client.

You can try:
1: sharing the printer first (regular right click, sharing , and enable sharing ,

2:, and then using the folowing address on a browser throght the rwa,
\\tsclient  to see if the printer is shared.

if you can see it there Then you just right clic it and select install

hth

Rodrigo o
Xnet
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Cliff GaliherCommented:
For remote printing, RWA uses the standard RDP printer redirection technology in RDSv6. Nothing special. However the printer must have SIGNED drivers on the connecting machine, or the push and print tech can't redirect properly and securely.

In short,tell the vendor to update the drivers on their PC, or switch printers. There is little you can do on your end.

-Cliff
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dossbobAuthor Commented:
rordonez: For testing, I created an Epson Generic / Text printer on my laptop's LPT1: port and shared it as "Generic". As I launched RWA, I double-checked and the options are set to allow the server to print to my local printer. After I got logged on to the server's desktop, I launched Windows Explorer, highlighted "tsclient" in the Navigator tree, and clicked "View Remote Printers". I hoped to see "Generic" listed as a remote printer, but got a blank screen instead.

Any ideas?

cgaliher: I'm not sure I understand what "standard RDP printer redirection" means, but it seems to me that the "Generic" printer should be visible on the server before anything could be redirected to it ??

Am I misunderstanding something?
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Cliff GaliherCommented:
The server is just agate way. The printer drivers will be present on the connecting computer and the client computer being selected in RWA and being connected to. The server neither knows nor cares.
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dossbobAuthor Commented:
I mis-spoke -- I realize the server is just a gateway. I meant the client PC at the server site. When the vendor is connected to that PC, it is entirely unaware of the vendor's printer. Don't I have to do something to identify the vendor's printer to my client's workstation before RDP can use it? At a minimum, the printer needs to be available somehow so I can select it (e.g. from MS Word).

In the "Generic" test I did, my laptop (simulating the vendor's PC) could print to the Generic printer on LPT1. But when I switched to the desktop on my client's workstation, I could not see the Generic printer.

As far as I know, I've set all options to allow sharing (and I successfully share my laptop's hard disk with my client's workstation). I was expecting to find the shared Generic printer on "tsclient", but it's not there.
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Obi WanFixerUpperCommented:
Dossbob, hi

You need to ensure you have the same driver installed on the local pc and the remote pc, and the that printer is indeed supported in a RDP / TS environment, if its not get the client to buy one :)

Hope this helps !

Jamie

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dossbobAuthor Commented:
As a newbie, I was looking for a little more detail. By "How do I setup . . .", I meant what are all the things I need to do, and where can I look up how to do them.

These answers gave me a general direction, but I still needed to do a lot of research to figure out how remote printing works in this environment.

With that as explanation, however, I really appreciate everyone trying to help. I should have declared my "newbieness" more clearly in my question.
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