My OS is windows 7 and I have a HP 6500A printer. I tried to connect this printer using a usb cable, and it failed. It could print, but the scanner functions failed. I could not activate the scanner functions from the pc. After 2 days with HP support, they too gave up. On this forum it was suggested that I should try other methods. So I connected by ethernet cable. I have a verizon FIOS modem which acts as a router and the pc and my laptop are connected by ethernet cables.
I first uninstalled all HP programs for the printer, and then installed again the software. When the software asked to connect the printer, I selected the ethernet cable, but it could not recognize the connection or see the printer. I used the same cable for the laptop and it used to connect to the internet, and also connects to the main desktop.
How do I resolve this of the ethernet connection not being able to connect to the HP printer. Thank u.